In today’s contact centers, ROI isn’t just about cost savings—it’s about optimizing agent performance, improving customer satisfaction, and driving revenue. But are you tracking the right metrics to measure success?
Join Jacquie Kenney, Director of Product Marketing, Sneha Iyer, Business Value Lead as they break down the key ROI metrics that truly matter for your contact center. Learn how leading organizations are redefining ROI beyond traditional cost-cutting measures, and discover overlooked but impactful metrics that can give you a more complete picture of performance and profitability.
In addition, we will donate $25 per attendee* to the American Red Cross.
*Maximum donation of $5,000
Key Takeaways:
- The most critical ROI metrics for contact centers in 2025
- Hidden metrics you should be tracking, but aren’t
- How AI-powered insights drive efficiency, CX, and revenue growth
- Real-world examples of contact centers redefining ROI
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