Traditional Voice AI has consistently failed to live up to the hype—leaving customers frustrated and contact centers scrambling for better solutions. With 57% of businesses expecting call volumes to rise by up to 20% in the next 12–24 months (McKinsey), and 32% of customers ready to switch brands after just one bad experience (PwC), the need for a better approach is urgent.
Join industry experts, Sneha Iyer, Business Value Lead, and Nidhin Varghese, Head of AI Agent Practice explore the seismic shift from clunky, bolt-on AI tools to intelligent, agentic voice systems built on conversation intelligence. We’ll unpack how a unified platform approach—combining AI that listens, understands, and acts with rich customer conversation data—is redefining the future of voice AI.
Key Takeaways:
- Why legacy tools fall short: CRMs, CCaaS, and standalone AI systems weren’t built for conversation—and it shows.
- What today’s AI agents can do: Think multitasking, sentiment detection, and empathetic responses—no more rigid menus that 55% of customers avoid.
- How unified platforms win: Human and AI agents on one system = seamless handoffs, no repeated info, and full visibility.
Whether you're rethinking your current tech stack or just starting to explore voice AI, this session will give you a blueprint for building customer experiences that actually work.
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