Observe.AI Customer Stories

Extraordinary business outcomes powered by smarter conversations

From healthcare to financial services and CX to compliance–our contact center customers leverage insights from every customer interaction to drive business impact across their organization and beyond.

Healthcare

First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1

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Healthcare

Accolade Drives Member Engagement with Over 50% Reduction in After-Call Work

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Finance

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

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Industry

Solutions

Impact

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Compliance

Revenue

Operational excellence

Conversions

AHT

Banking and Financial Services

Stellantis Financial Services recovers $6.2 million in payments with targeted coaching powered by Post-interaction AI

VoiceAI Agents

Reporting and Analytics

Post-interaction AI

Real-time agent assist

Compliance

Revenue

Operational excellence

AHT

Other

Verida reduces training time and improves service quality across 4 million annual calls

Post-interaction AI

Agent Retention

Revenue

Operational excellence

Banking and Financial Services

SoFi Unlocks Coaching Insights and Efficiency Gains with 100% Interaction Coverage via QA Automation

Post-interaction AI

Real-time agent assist

Agent Retention

Operational excellence

CSAT

AHT

Technology

Other

3CLogic customers save up to 30 hours a week by automating call reviews

Post-interaction AI

Revenue

Operational excellence

Conversions

AHT

Healthcare

Signify Health agent proficiency soars 12 percent with Observe.AI

VoiceAI Agents

Reporting and Analytics

Post-interaction AI

Real-time agent assist

Compliance

Operational excellence

CSAT

AHT

Healthcare

First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1

Revenue

CSAT

AHT

Other

Pearson Boosts NPS by 25 Points with Observe.AI and Concentrix Support

Real-time agent assist

Operational excellence

AHT

Banking and Financial Services

Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI

Results you'll love

We help our customers not only achieve but exceed their business goals.

4x

increase in bookings

40%

increase in conversion rates

5%

increase in CSAT