Delivering the right experience for each can make or break the customer experience.
In this webinar, Observe.AI will guide you through how to determine the ideal strategy for deploying AI Agents across voice and chat. We’ll tell you how you can dictate your strategy for omni-channel support, explore the strengths and limitations of each channel, and when to route customers to the right human on the right channel.
Hear from experts on building a tailored customer journey map that aligns with your business goals, ensures seamless transitions between channels, and maximizes both efficiency and satisfaction. And gain best practices for creating an AI Agent that handles it all – on the right channel. By the end, you’ll have a clear framework for placing AI Agents where they deliver the most value.
Key Takeaways:
- Dictate your channel strategy for AI Agents:
Understand the key differences in how customers engage across channels, and learn which types of interactions are best suited for AI Agents in voice, chat, or both. - Map Your Customer Journey for AI Success:
See how to build a channel strategy into your customer journey map so automation happens at the right moments—maximizing resolution rates and satisfaction. - Playbooks for Growing as You Go: Hear from Valerie Stover, Senior Manager, Digital Marketing at Affordable Care on strategies for deploying AI Agents on chat channels, and how to expand the use-cases or grow into new channels so you provide a consistent experience for your customers on all fronts.
- Create a Seamless, Channel-Agnostic Experience: Learn how to design workflows that maintain context between voice and chat, so customers get consistent, informed help no matter where they start.
