This guide cuts through the AI buzz and explains what AI Agents really mean for customer support. Unlike traditional chatbots, modern voice AI and ChatAI Agents use LLMs to handle everyday inquiries with speed, accuracy, and a more natural conversational experience. The focus isn’t automation for its own sake - it’s about resolving routine issues instantly, empowering human agents with better insights, and delivering the kind of support customers actually want. If you’re ready to turn AI interest into real impact, this guide provides a practical, no-nonsense starting point for deploying AI Agents in the contact center.
