The Story
For a professional training & coaching company, ensuring that its associates are delivering the best possible coaching services to future real estate agents and business leaders is a top priority. The Company needed a way to scale performance management so that its sales associates had the ability to get clear feedback, execute coaching plans, and foster a culture of continuous improvement.
Solution
✅ A Single Source of Truth. With data-backed validation, the Company established one source of truth for its sales associates to see how they were performing across key metrics, which fostered a culture of improvement.
✅ Fueling Consistent Performance. With 100% of interactions analyzed, sales associates developed a better understanding of how to improve objection handling and customer rebuttals across every call. As a result, their entire sales team had a cumulative improvement of performance scores of 84% across a number of key metrics, boosting its ability to serve more clients and drive conversions.
✅ Higher Output of Performance Management. In four months, the Company was able to increase its monthly call evaluation count from 55 call evaluations to 205 call evaluations completed in just three months, increasing their monthly output by 73%.
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