With data-driven performance management, the Company improved employee onboarding and supercharged performance & coaching programs
For a professional training & coaching company, ensuring that its associates are delivering the best possible coaching services to future real estate agents and business leaders is a top priority. The Company needed a way to scale performance management so that its associates had the ability to get clear feedback, execute coaching plans, and foster a culture of continuous improvement.
✅ A Single Source of Truth. With data-backed validation, the Company established one source of truth for its associates to see how they were performing across key metrics, which fostered a culture of improvement.
✅ Data-driven Scoring. With 100% of interactions analyzed, associates developed a better understanding of performance gaps which in turn resulted in a cumulative improvement of performance scores of 84% across a number of key metrics.
✅ Higher Output of Quality Management. In four months, the Company was able to increase its monthly call evaluation count from 55 call evaluations to 205 call evaluations completed in just three months, increasing their monthly output by 73%.