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This recognition highlights our AI-powered conversational intelligence platform, which helps businesses unlock critical customer insights, optimize agent performance, and enhance CX outcomes at scale. Read more about why we stood out among 15 providers evaluated in this prestigious report.

Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights

Aya Madea

Sr. Product Marketing Manager

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

AI has hit the exponential adoption in the contact center. Which begs the question, how is it being used today?

71% of contact centers use AI today. Here are the top 10 AI use cases

Joe Hanson

Growth Marketing, Observe.AI

Our big list of call center KPIs lays out all the most important KPIs for understanding and improving operational efficiency, agent effectiveness, customer experience, and compliance.

The big list of call center metrics, KPIs, and benchmarks

Joe Hanson

Growth Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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