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In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.
Insights
Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Eric McWhorter
Customer Success, Observe.AI
Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.
Insights
5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Ashish Seth
Chief Product Officer, Lifesize
Post-engagement surveys yield a 5-10% response rate, yet the benchmark for statistical significance is 35%. Therein lies the problem - and that impacts the accuracy of your CX analysis.
Insights
Zogby survey finds that 66% contact centers still manually analyzing CX. That's a problem
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
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