🚀🚀🚀 Observe.AI Launches Real-Time AI for Contact Centers 🚀🚀🚀 Learn More →
Blog
Insights
Product
News
Engineering
Sentiment Analysis
In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.
Insights
Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Eric McWhorter
Customer Success, Observe.AI
Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.
Insights
5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Ashish Seth
Chief Product Officer, Lifesize
Post-engagement surveys yield a 5-10% response rate, yet the benchmark for statistical significance is 35%. Therein lies the problem - and that impacts the accuracy of your CX analysis.
Insights
Zogby survey finds that 66% contact centers still manually analyzing CX. That's a problem
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
SCHEDULE A DEMO

Deliver breakthrough results with the Intelligent Workforce Platform

© 2023 All Rights Reserved
Terms & ConditionsPrivacy PolicyCookie PolicySecurity
San Francisco, CA, United States