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Melquin Troncoso, Global Quality Assurance Senior Director at ERC (Enhanced Resource Centers)— an international business process (BPO) end-to-end provider for every aspect of the customer lifecycle. In this article, shares his 14 years of learning, advice and best practices for designing successful high volume sales bootcamps.
Insights
How to design a high volume sales boot camp that actually works
Melquin Troncoso
Melquin Troncoso
Global Quality Assurance Senior Director, ERC (Enhanced Resource Centers)
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
The future of AI in the contact center isn't just automation, like IVR and chatbots. It's augmentation, and supercharging agent performance.
Insights
Why artificial intelligence is the key to re-humanizing the contact center
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.
Insights
5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Ashish Seth
Chief Product Officer, Lifesize
Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?
Insights
Vaccines are widely available, so what's next for contact centers?
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
The majority (56%) will instead transition to a hybrid model, suggesting both the benefits and requirements of contact center organizations still operating in-person.
Insights
Report says only 7% of contact centers plan to stay remote once a vaccine is widely available
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
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