Observe.AI Site

📈 The 2021 Post-Pandemic Contact Center Report is out! 📈 Read it here ➜

Blog

Hybrid Workforces

Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?

Vaccines are widely available, so what's next for contact centers?

Joe Hanson

Growth Marketing, Observe.AI

The majority (56%) will instead transition to a hybrid model, suggesting both the benefits and requirements of contact center organizations still operating in-person.

Report says only 7% of contact centers plan to stay remote once a vaccine is widely available

Joe Hanson

Growth Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

GET THE TRENDS ➜

The Agent Performance Handbook

The Agent Performance Handbook

READ THE EBOOK ➜

Observe.AI Newsletter

Industry Insights you won’t delete. Delivered to you monthly.

Thanks for subscribing. We've sent a confirmation email to your inbox.

Oops! Something went wrong while submitting the form.

Turn every agent into your best brand representative.