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Customer Experience (CX)

At Observe.AI, we’re pioneering a new era in contact center automation with our advanced VoiceAI Agents. As businesses increasingly encounter the limitations of traditional IVRs and flow-based conversational platforms like Google Dialogflow, our innovative agentic VoiceAI technology stands out, delivering seamless, autonomous, and remarkably human-like customer interactions at scale.

Agentic Voice AI: The Future Beyond IVRs and Conversational Agents

Kolin Koehl

Facing growing operations and outdated manual processes, Central Bank’s customer service team turned to Observe.AI to streamline QA, reduce after-call work, and enhance fraud detection.

Central Bank Streamlines Customer Service and Boosts Efficiency With AI

Sharni Medina

Director of Customer Marketing

If you’ve deployed conversational AI in your contact center, you’re well aware of its current limitations.

Your New AI Agents: Not Just Rule Followers, But Proactive and Empathetic

John McMullan

Director of AI Agent Marketing

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

2022 will be a banner year for digital-first CX initiatives like Web Chat, as companies begin to reevaluate and double-down on the omnichannel strategies they implemented over the past two years to handle the explosive growth in customer interaction volumes.

The top 3 trends driving adoption of Web Chat and Omnichannel CX solutions in 2022

Lianna Catino

Sr. Product Marketing Manager

Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.

How City Experiences drove CX improvement with contact center AI

Dan Neufer

Training Manager at City Experiences

In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.

Contact Center CSAT: how do you measure it and boost it?

Eric McWhorter

Customer Success, Observe.AI

Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.

Want better CX? The answer isn't buying more tools. It's better coaching

Sharath Keshava

Sharath Keshava

Co-Founder & CRO, Observe.AI

Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.

5 post-pandemic industry trends that are reshaping the contact center

Ashish Seth

Chief Product Officer, Lifesize

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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