🚀🚀🚀 Observe.AI Launches Real-Time AI for Contact Centers 🚀🚀🚀 Learn More →
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Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Product Marketing, Observe.AI
Insights
The top 3 trends driving adoption of Web Chat and Omnichannel CX solutions in 2022
Lianna Catino
Sr. Product Marketing Manager
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How City Experiences drove CX improvement with contact center AI
Dan Neufer
Training Manager at City Experiences
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Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Customer Success, Observe.AI
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Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Co-Founder & CRO, Observe.AI
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5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Chief Product Officer, Lifesize
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A battle-tested four-step strategy to coach agents and improve customer retention
Vartika Gupta
Content Marketing manager
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AI + CX: Where it is, and where it needs to be
Vasili Triant
COO, UJET
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The secret behind improving QA efficiency? It’s all about automation
Marvita Steward
Director of Quality & Control, Group 1 Automotive
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