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Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.
Product
Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
2022 will be a banner year for digital-first CX initiatives like Web Chat, as companies begin to reevaluate and double-down on the omnichannel strategies they implemented over the past two years to handle the explosive growth in customer interaction volumes.
Insights
The top 3 trends driving adoption of Web Chat and Omnichannel CX solutions in 2022
Lianna Catino
Lianna Catino
Sr. Product Marketing Manager
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.
Insights
Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Eric McWhorter
Customer Success, Observe.AI
Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.
Insights
Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Sharath Keshava
Co-Founder & CRO, Observe.AI
Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.
Insights
5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Ashish Seth
Chief Product Officer, Lifesize
How ASSA ABLOY creatively structured their coaching culture to four steps, leading to an overall increase in their NPS scores & customer retention.
Insights
A battle-tested four-step strategy to coach agents and improve customer retention
Vartika Gupta
Vartika Gupta
Content Marketing manager
For anyone who works in the CX space, the big question is how will customer interactions, and the customer experience change because of AI?
Insights
AI + CX: Where it is, and where it needs to be
Vasili Triant
Vasili Triant
COO, UJET
Read on to find out how Marvita Steward of Group 1 Automotive handled rapid remote transformation and leverages coaching to improve training efforts by embracing contact center AI - “a technological atomic bomb.”
Insights
The secret behind improving QA efficiency? It’s all about automation
Marvita Steward
Marvita Steward
Director of Quality & Control, Group 1 Automotive
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