Introducing: Observe.AI Agents of Change

What does it mean to be an Observe.AI Agent of Change?

By definition, a change agent is someone who promotes and enables change to happen within a group or organization. 

Today, we’re recognizing an exclusive community of contact center leaders for going above and beyond, driving change and reaching new heights within their organizations. 

Change is never easy, but these leaders have successfully taken transformed their contact center operations by:

• Moving from manual, inefficient processes to automation & AI 
• Embracing data-driven insights for strategic planning and execution
• Gaining 100% visibility into customer conversations

And most of all, our Agents of Change—though they come from a variety of industries and backgrounds—all have one thing in common: They’re sharing their recipes for success with you. They’re driving adoption, highlighting their wins, and leading the charge by spreading the word!

We’re excited to recognize this first cohort within the Observe.AI Agents of Change community:

Ardie Sameti, Sr. Director of AI & Automation, Accolade

Gary Markert, President of Quality Assurance, AutoProtect USA

Helen Cox, Quality Manager, Paycor

Jose Oliva, Quality Manager, Nations (Read Nations’ case study here)

Ken Fausel, Director of Customer Experience, Figo (Watch Figo's webinar here)

Kenny Lowden, Director of Customer Relations, Shine Solar

Kenny Townsend, Unified Communications Architect, GeoBlue

Lydia Clayton, COO, Cox Automotive

Lyndsey Hansen, Director of Customer Engagement Center, Omaha Steaks

Marlon Pacheco, Director of Training & Quality, Nations (Watch Nations’ webinar here)

Mitch Mann, VP of Member Services, Maxor (Watch Maxor’s webinar here)

Stay tuned for more from our Agents of Change community—there’s so much to learn from them! We’ll be featuring them across our channels and at community and networking events where they’ll have the opportunity to network and share best practices with other Agents of Change at regular meetups.

We’ll continue to recognize new Agents of Change, so it’s never too late to join! If you’re interested in knowing what it takes to become an Agent of Change, please let your CSM know. 

Not an Observe.AI customer yet? Learn how we’re transforming contact centers with our conversation intelligence platform. Get a demo.