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Introducing the Observe.AI Intelligent Workforce Platform
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Introducing the Observe.AI Intelligent Workforce Platform
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
In this blog we deep dive into everything related to redaction: what is it, why is it important, how can technology reduce manual error and other aspects like selective redaction, financial impact on contact centers, etc.
Insights
Why redaction is important for your contact center and how is it done?
Lisa Chong
Lisa Chong
Customer Success, Observe.AI
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.
Insights
Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Eric McWhorter
Customer Success, Observe.AI
In this blog, we cover everything about dead air— the causes, implications, and methods on how to reduce or avoid it. 
Insights
Why is your dead air increasing and what are you doing wrong?
Lisa Chong
Lisa Chong
Customer Success, Observe.AI
For profit-focused contact centers, identifying growth opportunities is dependent on the ability to translate insights into revenue in order to drive expansion and increase conversion rates. Here's how.
Insights
5 ways contact centers are accelerating revenue growth with AI
Lindsey Plocek
Lindsey Plocek
Product Marketing, Observe.AI
A supervisor escalation, sometimes referred to as a call escalation or call center escalation, is when a caller requests to speak to a supervisor for resolution.
Insights
Supervisor escalations: what they are, why they matter, and how to handle them
Eric McWhorter
Eric McWhorter
Customer Success, Observe.AI
For the people who did not receive high-quality coaching through Observe.AI, average handle time increased by 51 seconds. The average handle time of people who received high-quality coaching decreased by 16 seconds.
Insights
How Qualfon decreased average handle time by 16 seconds
Gabriela Contreras
Gabriela Contreras
Customer Marketing, Observe.AI
The future of AI in the contact center isn't just automation, like IVR and chatbots. It's augmentation, and supercharging agent performance.
Insights
Why artificial intelligence is the key to re-humanizing the contact center
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.
Insights
Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Sharath Keshava
Co-Founder & CRO, Observe.AI

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