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$125M Series C to Accelerate Every Contact Center into the AI-Empowered Era
Swapnil Jain
Co-Founder and CEO, Observe.AI
Insights
After-Call Work (ACW): What it means and how to improve it
Lisa Chong
Customer Success, Observe.AI
Insights
What is Average Resolution Time (ART) for live chat conversations
Eric McWhorter
Customer Success, Observe.AI
Product
What the ScopeAI acquisition means for our new omnichannel product offering
Natalie Abeysena
Product Manager, Observe.AI
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4 ways retailers are extracting insights from their web chat support conversations
Lindsey Plocek
Product Marketing, Observe.AI
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What is average handle time (AHT) and how can you reduce it?
Rich Wang
VP Customer Success, Observe.AI
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8 ways revenue generating contact center agents increase conversion rates
Sharath Keshava
Co-Founder & CRO, Observe.AI
Product
Observe.AI and ScopeAI join forces to deliver omnichannel conversation intelligence
Swapnil Jain
Co-Founder and CEO, Observe.AI
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Why redaction is important for your contact center and how is it done?
Lisa Chong
Customer Success, Observe.AI
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How City Experiences drove CX improvement with contact center AI
Dan Neufer
Training Manager at City Experiences
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