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📈 The 2021 Post-Pandemic Contact Center Report is out! 📈 Read it here ➜

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We just released our 2021 Post-Pandemic Contact Center Report. Get the trends.

We just released our 2021 Post-Pandemic Contact Center Report. Get the trends.

Joe Hanson

Growth Marketing, Observe.AI

We sat down with one of our founders and CRO, Sharath Keshava Narayna, and 3CLogic’s Chairman and CEO, Denis Seynhaeve, to talk about the top challenges and opportunities contact center leaders will face in 2021.‍

2021 customer experience predictions: the year of AI and workforce engagement

Alessandra Ortiz

Alessandra Ortiz

Partner Marketing, Observe.AI

Today, we are thrilled to announce our new suite of AI-powered Agent Performance & Coaching solutions for the contact center, empowering you to streamline QA and coaching workflows in just a few clicks to offer and measure highly impactful coaching programs.‍

Introducing Agent Performance & Coaching workflows

Swapnil Jain

Co-Founder and CEO, Observe.AI

Energy and utility companies are harnessing the power of AI to deliver a better customer service experience to their customers. It begins with the agents and the AI enabling them.

4 future-forward ways energy companies improve agent performance with AI

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

In the next four minutes, we’ll answer, what makes a great coaching program and four actionable ways to instantly improve your current coaching programs.

4 tactics to rapidly improve your contact center agent performance programs

Rich Wang

VP Customer Success, Observe.AI

Thinking about making a switch? We lay out what to look for in a speech analytics QM platform.

Four signs your quality management and speech analytics solution isn’t working

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

Coaching empowers agents to learn new skills and best practices, allowing them to build better rapport with customers and handle more complex queries.

10 mistakes that stymie contact center coaching programs

Rich Wang

VP Customer Success, Observe.AI

This year was the biggest one yet at Observe.AI. From new customers, to a swath of awards, to honing a best-in-class transcription engine, here's what we achieved (and the best is yet to come).

2020: A year of succeeding together

Swapnil Jain

Co-Founder and CEO, Observe.AI

AI-driven services built around interactions is key to driving more impactful coaching programs, and in turn, stronger enablement, productivity, and agent engagement.

Building resilient coaching programs in a period of rapid transformation

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

The hard truth on what contact center leaders need to know to keep employee morale and CSAT high in the wake of the pandemic.

The pandemic is widening the agent coaching productivity gap

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

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Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

GET THE TRENDS ➜

The Agent Performance Handbook

The Agent Performance Handbook

READ THE EBOOK ➜

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