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How QA Volume Impacts Call Center Agent Performance

How QA Volume Impacts Call Center Agent Performance

Sneha Iyer

The buzz around Generative AI is real, but don't be fooled. Not all contact center LLMs are created equal.

The Problem with Most LLMs for Contact Centers

Jithendra Vepa

Chief Scientist

Our data analyst team analyzed 65,000+ conversations for our Observe.AI Insights series and found the best ways to personalize customer conversations

4 Tips for Personalizing the Customer Experience—and Boosting CSAT

Sneha Iyer

A Guide for Contact Center Leaders

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Swapnil Jain

Co-Founder and CEO, Observe.AI

A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology.

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

Our data analyst team analyzed 230,000+ conversations and found three major call center sales tips for agents that significantly improved conversion rates.

Call Center Sales Tips for Agents: Top 3 Tactics

Sneha Iyer

Santa Clara University Distinguished Professor Kirthi Kalyanam shares his thoughts on Generative AI for the contact center

Contact Center Generative AI: Perspective from a Distinguished Professor

Michael Lowe

Head of Content

Observe.AI CEO Swapnil Jain and Chief Scientist Jithendra Vepa Answer Your Generative AI Questions

GPT & Generative AI Q&A with Observe.AI’s CEO and Chief Scientist

Michael Lowe

Head of Content

Strengthening the QA process by introducing the Sharing, Acknowledgement and Disputing of QA evaluations

Make Your Contact Center Quality Assurance Process More Democratic

Arvind Rangarajan

Arvind Rangarajan

Director, Product Marketing

Insights from customer discussions around Generative AI and GPT

Four Highlights from Our GPT Innovation Day

Michael Lowe

Head of Content

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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