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The Next Generation of Conversation Intelligence, Powered by Gen AI

The Next Generation of Conversation Intelligence, Powered by Gen AI

Milind Pansare

VP, Product Marketing

Discover how contact center analytics can unlock advanced insights into customer interactions, agent performance, and operational workflows today.

Unlock Advanced Insights with Contact Center Analytics

Melinda An

Senior Product Marketing Manager

Healthcare can often feel impersonal and overwhelming, so Accolade is on a mission to change the experience.

How Accolade Transforms Member Care with AI-Driven Personalization

Sharni Medina

Director of Customer Marketing

Eliminate After-Call Work Completely

How Summarization AI Eliminates After-Call Work

Vache Moroyan

When it comes to contact center performance, success is entirely dependent on one thing: its agents. The best agents can drive efficiency, boost sales, reduce risk, and contribute to the overall growth of the business. But how can contact centers ensure they’re giving their agents the right tools to learn, grow, and perform at peak potential?

Top 4 Reasons Contact Centers Need Real-Time AI

Melinda An

Senior Product Marketing Manager

Unlock the power of speech analytics with Observe.AI. Drive improved customer service and agent performance with transformative insights.

Transformative Insights: Your Guide to Speech Analytics Software

Melinda An

Senior Product Marketing Manager

Upgrade your contact center operations with conversation intelligence software that enhances customer interactions and agent performance.

Conversation Intelligence Software: Transforming Contact Centers

Melinda An

Senior Product Marketing Manager

Discover how conversation analytics software boosts operational efficiency and elevates customer service in contact center

Enhance Operations with Conversation Analytics Software

Melinda An

Senior Product Marketing Manager

Discover the ultimate guide to contact center software solutions with Observe.AI. Enhance efficiency, customer satisfaction, and agent productivity.

The Ultimate Guide to Contact Center Software Solutions

Melinda An

Senior Product Marketing Manager

A domain-specific framework to measure Generative AI tuned for the nuances of contact center interactions.

Evaluating LLMs in Contact Centers

Ayush Kumar

Manager, Machine Learning

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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