the ai platform for contact centers
Enterprise-grade conversation intelligence for contact centers
Observe.AI conversation intelligence is purpose-built for the contact center to surface enterprise-wide insights and improve agent performance with QA and coaching. Our proprietary AI technology is proven to deliver efficiency and growth for the most complex enterprise contact centers worldwide.
Not your average
conversation intelligence
We understand your customers
Refined speech engine
Built from the ground up for Contact Centers, our ASR is trained on billions of real interactions—not scripted speech—to deliver best-in-class accuracy in noisy, accented, and fast-paced customer environments.
We understand you
Flexible, multi-LLM Structure
A modular, multi-LLM architecture that gives you complete control over selecting the best-suited LLM for the right task, fine-tuning, and governance for transparency, security, and auditability.
We understand your business
Safe, Responsible AI
Our customers handle highly sensitive data, and we ensure your compliance with enterprise-grade security and privacy standards, such as automatic PCI/PII redaction, complete audit trails, and ongoing compliance monitoring.
Zero-in on strategic objectives
Insights
Meaningful insights in minutes
Easily isolate business-critical insights from all conversations based on your specific keywords, phrases, and criteria. For ad hoc or more complex requests, ask our GenAI to find the answer for you. Intelligent, human-centric feedback loops continually improve GenAI outputs so you can quickly reach full QA automation and act on insights that are most meaningful to your business.
Insights to support agents
Sentiment
Read between the lines
Make better, more informed decisions by identifying additional context. Leverage our ASR and built-in machine learning intelligence capability to capture the sentiment of every spoken conversation. Leverage AI to automatically surface semantically similar details to the information you are already tracking to enhance your processes, agent coaching, and analytics decisions.
Insights to support business
Identify how top reps overcome objections, then replicate that behavior across your team.
Understand what customers are saying about your products and offerings.
Find out the underlying reasons for customer dissatisfaction.
Uncover common blockers to sales conversion and growth.
Resources
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