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Transform Every Customer Experience with Contact Center AI

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

Analyze

Leverage AI to surface the most important calls and interactions for review and action.

"Observe.AI helps us analyze our customer and agent experiences to improve our speed of learning"
Shurland Buchanan
Chief Learning Officer
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Sentiment Analysis
Learn what drives a positive or negative customer experience. Scale the best practices top agents use on calls.

Evaluate

Complete evaluations 5X faster. Spend more time improving agents in a data-driven way.

“We can move away from check-boxes and focus on real skill development.”
Dale Sturgill
VP Call Center Operations
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Easy-To-Use
Listen to calls and view transcripts alongside evaluation forms. Leave coaching tips for agents right within a time-stamped transcript.
Contextual Feedback
Boost transparency and minimize disputes by using AI-powered moments to show agents why they scored well, or where they can improve.
Shareable
Seamlessly share data and reports with other teams. Proactively alert teams by flagging compliance breaches.

Coach

Turn agents into top performers. Identify opportunities to boost agent morale, improve productivity, and level-up soft skills.

“Observe.AI revolutionizes how calls are examined, graded, and coached.”
Melquin Troncoso
Global QA Director
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Data-driven
Get a full and accurate picture of each agent’s performance. Use data to decide whom to coach and on what topic.
Personalized
Surface each agent's top areas of improvement so you can tailor coaching conversations to their unique needs. Celebrate what each agent does best.
Measurable
Monitor and track coaching progress over time. Leverage detailed agent reports to prepare for coaching sessions with minimal time and effort.

Analyze

Leverage AI to surface the most important calls and interactions for review and action.

“Employee Experience = Customer Experience. Observe.AI is what AI should be.”
Shurland Buchanan
Chief Learning Officer
Shurland Buchanan
Chief Learning Officer
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Sentiment Analysis
Learn what drives a positive or negative customer experience. Scale the best practices top agents use on calls.

Evaluate

Complete evaluations 5X faster. Spend more time improving agents in a data-driven way.

“We can move away from check-boxes and focus on real skill development.”
Shurland Buchanan
Chief Learning Officer
Dale Sturgill
VP Call Center Operations
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Easy-To-Use
Listen to calls and view transcripts alongside evaluation forms. Leave coaching tips for agents right within a time-stamped transcript.
Contextual Feedback
Boost transparency and minimize disputes by using AI-powered moments to show agents why they scored well, or where they can improve.
Shareable
Seamlessly share data and reports with other teams. Proactively alert teams by flagging compliance breaches.

Coach

Turn agents into top performers. Identify opportunities to boost agent morale, improve productivity, and level-up soft skills.

"With data and examples, coaching is less personal and more impactful.”
Shurland Buchanan
Chief Learning Officer
Tammi Zelm
VP, Customer Experience
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Data-driven
Get a full and accurate picture of each agent’s performance. Use data to decide whom to coach and on what topic.
Personalized
Surface each agent's top areas of improvement so you can tailor coaching conversations to their unique needs. Celebrate what each agent does best.
Measurable
Monitor and track coaching progress over time. Leverage detailed agent reports to prepare for coaching sessions with minimal time and effort.

Happy Customers = Happy Agents

“Revolutionizes how calls are examined, graded and coached.”
Melquin Troncoso
Global QA Director
“It’s a game-changer for CX automation!”
Dean Haughton
Director of CX
“It has changed our experience with audits for the better!”
Nicole Prado
Supervisor Customer Service

Enable Agents with the Power of Contact Center AI