🔥 Observe.AI raises $54M in Series B! Read more. 🔥
Transform Every Customer Experience with Contact Center AI
One place to rapidly transcribe calls, evaluate agents, and improve CX quality. Coach high-performing teams.
Analyze
Leverage AI to surface the most important calls and interactions for review and action.
"Observe.AI helps us analyze our customer and agent experiences to improve our speed of learning"
Shurland Buchanan
Chief Learning Officer
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Sentiment Analysis
Learn what drives a positive or negative customer experience. Scale the best practices top agents use on calls.
Evaluate
Complete evaluations 5X faster. Spend more time improving agents in a data-driven way.
“We can move away from check-boxes and focus on real skill development.”
Dale Sturgill
VP Call Center Operations
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Easy-To-Use
Listen to calls and view transcripts alongside evaluation forms. Leave coaching tips for agents right within a time-stamped transcript.
Contextual Feedback
Boost transparency and minimize disputes by using AI-powered moments to show agents why they scored well, or where they can improve.
Shareable
Seamlessly share data and reports with other teams. Proactively alert teams by flagging compliance breaches.
Coach
Turn agents into top performers. Identify opportunities to boost agent morale, improve productivity, and level-up soft skills.
“Observe.AI revolutionizes how calls are examined, graded, and coached.”
Melquin Troncoso
Global QA Director
World-Class Transcription
Access highly accurate transcripts. Search and filter through 100% of calls in real-time.
AI-Powered Moments
Automatically surface interactions to review. Dig deeper into areas like supervisor escalations, dead air, and hold time.
Data-driven
Get a full and accurate picture of each agent’s performance. Use data to decide whom to coach and on what topic.
Personalized
Surface each agent's top areas of improvement so you can tailor coaching conversations to their unique needs. Celebrate what each agent does best.
Measurable
Monitor and track coaching progress over time. Leverage detailed agent reports to prepare for coaching sessions with minimal time and effort.
Happy Customers = Happy Agents
Root Insurance takes the guesswork out of its quality assurance and coaching programs.
“Observe.AI let’s us filter through thousands of calls, pinpoint pain-points, analyze customer feedback, and act with urgency to improve our user experience for the customer. In essence, voice becomes a critical element for our brand’s continued success.”
“Revolutionizes how calls are examined, graded and coached.”
Melquin Troncoso
Global QA Director
“It’s a game-changer for CX automation!”
Dean Haughton
Director of CX
“It has changed our experience with audits for the better!”
Nicole Prado
Supervisor Customer Service
Enable Agents with the Power of Contact Center AI
