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Inaccurate transcripts undermine call center leaders' ability to gain insights from customer interaction data. Here's how to improve transcription accuracy!
Insights
How to Improve Contact Center Transcription Accuracy to Boost Performance and Fuel Growth
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
Insights
How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA
Farhan Shakeel
Farhan Shakeel
Sr. Customer Success Manager
Insights
Figo Saves $700K a Year, Gains Critical Visibility into the Business
Anh Nguyen
Anh Nguyen
Customer Success Manager
And how to make it a healthy habit for your team
Insights
3 Reasons You Should Be Listening to More Sales Call Recordings
E.J. Tague
E.J. Tague
Head of Sales - Northeast & West Regions
New Data from the 2022 State of Contact Center Conversation Intelligence Report
Insights
5 Investments That Revenue-Generating Contact Centers Are Prioritizing Right Now (and You Should Too)
Michael Lowe
Michael Lowe
Head of Content
Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.
Insights
JK Moving's Ken Cohen shares his strategy behind 74% revenue growth
Vartika Gupta
Vartika Gupta
Content Marketing manager
Melquin Troncoso, Global Quality Assurance Senior Director at ERC (Enhanced Resource Centers)— an international business process (BPO) end-to-end provider for every aspect of the customer lifecycle. In this article, shares his 14 years of learning, advice and best practices for designing successful high volume sales bootcamps.
Insights
How to design a high volume sales boot camp that actually works
Melquin Troncoso
Melquin Troncoso
Global Quality Assurance Senior Director, ERC (Enhanced Resource Centers)
For profit-focused contact centers, identifying growth opportunities is dependent on the ability to translate insights into revenue in order to drive expansion and increase conversion rates. Here's how.
Insights
5 ways contact centers are accelerating revenue growth with AI
Lindsey Plocek
Lindsey Plocek
Product Marketing, Observe.AI
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