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Revenue & Growth

Tell me what’s wrong with this picture: Your contact center records every customer interaction—a goldmine of insights, preferences, and unmet needs—only to let them collect dust in digital storage. At the same time, your business invests millions in market research and customer surveys to help drive revenue growth.

The Untapped Revenue Potential of Customer Interaction Data

Jacquie Kenney

Director of Product Marketing

There is a silent killer that threatens companies more than any market disruption: customer churn. Companies risked losing an estimated $846 billion in the US in 2024.

From Churn to Earn: The Contact Centers’ Impact on Customer Retention

Jacquie Kenney

Director of Product Marketing

The transformation the contact center segment has undergone is remarkable. Not too long ago, it was perceived as a necessary expense to handle complaints and basic customer support.

Mastering Conversions: 3 Winning Strategies for Contact Centers

Jacquie Kenney

Director of Product Marketing

Inaccurate transcripts undermine call center leaders' ability to gain insights from customer interaction data. Here's how to improve transcription accuracy!

How to Improve Contact Center Transcription Accuracy to Boost Performance and Fuel Growth

Harshit Jain

Product Marketing, Observe.AI

Figo Saves $700K a Year, Gains Critical Visibility into the Business

Anh Nguyen

Customer Success Manager

How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA

Farhan Shakeel

Sr. Customer Success Manager

New Data from the 2022 State of Contact Center Conversation Intelligence Report

5 Investments That Revenue-Generating Contact Centers Are Prioritizing Right Now (and You Should Too)

Michael Lowe

Head of Content

And how to make it a healthy habit for your team

3 Reasons You Should Be Listening to More Sales Call Recordings

E.J. Tague

Head of Sales - Northeast & West Regions

Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.

JK Moving's Ken Cohen shares his strategy behind 74% revenue growth

Vartika Gupta

Content Marketing manager

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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