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Quality Management (QM)

Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.

5 post-pandemic industry trends that are reshaping the contact center

Ashish Seth

Chief Product Officer, Lifesize

We interviewed Alcon Laboratories’ Casey Headden, Manager of Reporting & Analytics, and Lynn Couttie, Project Manager, to learn why Alcon chose to partner with Observe.AI, and how they’re getting value today.

How Alcon Laboratories harnesses accurate insights to fuel QM efforts

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

Alcon shares how they integrated employee experience into their digital transformation, with a new focus on coaching and workforce engagement. The result is a supercharged customer experience.

5 ways Alcon Laboratories drives a people-first quality management strategy

Lynn Couttie

CS Project Manager, Alcon

Evaluation Form Builder, Form Testing, and Score Breakdown bolster our QM capabilities and help your QA teams work faster and more accurately.

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

Quality management is transforming, and the biggest driver behind the transformation is Analytics-enabled Speech Analytics (contact center AI). The future is bright, and here are 6 predictions for what's to come.

6 reasons call center quality management and QA is changing for the better

Swapnil Jain

Co-Founder and CEO, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

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The Agent Performance Handbook

The Agent Performance Handbook

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