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Quality Management (QM)
Insights
13 quality management statistics that paint a picture of the post-pandemic contact center
Joe Hanson
Growth Marketing, Observe.AI
Insights
After-Call Work (ACW): What it means and how to improve it
Lisa Chong
Customer Success, Observe.AI
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Why redaction is important for your contact center and how is it done?
Lisa Chong
Customer Success, Observe.AI
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Contact Center CSAT: how do you measure it and boost it?
Eric McWhorter
Customer Success, Observe.AI
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5 post-pandemic industry trends that are reshaping the contact center
Ashish Seth
Chief Product Officer, Lifesize
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How this F500 global medical products company harnesses accurate insights to fuel QM efforts
Gabriela Contreras
Customer Marketing, Observe.AI
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5 ways Alcon Laboratories drives a people-first quality management strategy
Lynn Couttie
CS Project Manager, Alcon
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Level up QA Evaluations with these new and exciting features
Ruchi Karmalkar
Product Marketing, Observe.AI
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6 reasons call center quality management and QA is changing for the better
Swapnil Jain
Co-Founder and CEO, Observe.AI
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2021 Post-Pandemic Contact Center Report
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