🚀🚀🚀 Observe.AI Launches Real-Time AI for Contact Centers 🚀🚀🚀 Learn More →
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Quality Assurance (QA)
Insights
How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA
Farhan Shakeel
Farhan Shakeel
Sr. Customer Success Manager
Insights
Figo Saves $700K a Year, Gains Critical Visibility into the Business
Anh Nguyen
Anh Nguyen
Customer Success Manager
Insights
3 Lessons House of the Dragon Can Teach Us About Contact Center Operations
Michael Lowe
Michael Lowe
Head of Content
Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.
Product
Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.
Insights
JK Moving's Ken Cohen shares his strategy behind 74% revenue growth
Vartika Gupta
Vartika Gupta
Content Marketing manager
In this blog we deep dive into everything related to redaction: what is it, why is it important, how can technology reduce manual error and other aspects like selective redaction, financial impact on contact centers, etc.
Insights
Why redaction is important for your contact center and how is it done?
Lisa Chong
Lisa Chong
Customer Success, Observe.AI
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
For the people who did not receive high-quality coaching through Observe.AI, average handle time increased by 51 seconds. The average handle time of people who received high-quality coaching decreased by 16 seconds.
Insights
How Qualfon decreased average handle time by 16 seconds
Gabriela Contreras
Gabriela Contreras
Customer Marketing, Observe.AI
We interviewed Casey Headden, Manager Reporting & Analytics, and Lynn Couttie, Project Manager, to learn why their Fortune 500 global medical products company chose to partner with Observe.AI, and how they’re getting value today.
Insights
How this F500 global medical products company harnesses accurate insights to fuel QM efforts
Gabriela Contreras
Gabriela Contreras
Customer Marketing, Observe.AI
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