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Quality Assurance (QA)

Figo Saves $700K a Year, Gains Critical Visibility into the Business

Anh Nguyen

Customer Success Manager

How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA

Farhan Shakeel

Sr. Customer Success Manager

3 Lessons House of the Dragon Can Teach Us About Contact Center Operations

Michael Lowe

Head of Content

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.

JK Moving's Ken Cohen shares his strategy behind 74% revenue growth

Vartika Gupta

Content Marketing manager

In this blog we deep dive into everything related to redaction: what is it, why is it important, how can technology reduce manual error and other aspects like selective redaction, financial impact on contact centers, etc.

Why redaction is important for your contact center and how is it done?

Lisa Chong

Customer Success, Observe.AI

Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.

How City Experiences drove CX improvement with contact center AI

Dan Neufer

Training Manager at City Experiences

For the people who did not receive high-quality coaching through Observe.AI, average handle time increased by 51 seconds. The average handle time of people who received high-quality coaching decreased by 16 seconds.

How Qualfon decreased average handle time by 16 seconds

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

We interviewed Casey Headden, Manager Reporting & Analytics, and Lynn Couttie, Project Manager, to learn why their Fortune 500 global medical products company chose to partner with Observe.AI, and how they’re getting value today.

How this F500 global medical products company harnesses accurate insights to fuel QM efforts

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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