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JK Moving's Ken Cohen shares his strategy behind 74% revenue growth
Vartika Gupta
Content Marketing manager
Product
New feature: Team Dashboard, a holistic view into team performance
Harshit Jain
Product Marketing, Observe.AI
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Training Manager at City Experiences
Insights
Why is your dead air increasing and what are you doing wrong?
Lisa Chong
Customer Success, Observe.AI
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How Qualfon decreased average handle time by 16 seconds
Gabriela Contreras
Customer Marketing, Observe.AI
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Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Co-Founder & CRO, Observe.AI
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How this F500 global medical products company harnesses accurate insights to fuel QM efforts
Gabriela Contreras
Customer Marketing, Observe.AI
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5 ways Alcon Laboratories drives a people-first quality management strategy
Lynn Couttie
CS Project Manager, Alcon
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A battle-tested four-step strategy to coach agents and improve customer retention
Vartika Gupta
Content Marketing manager
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