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3 Lessons House of the Dragon Can Teach Us About Contact Center Operations
Michael Lowe
Michael Lowe
Head of Content
Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.
Insights
JK Moving's Ken Cohen shares his strategy behind 74% revenue growth
Vartika Gupta
Vartika Gupta
Content Marketing manager
We bolstered our Agent Performance & Coaching offering with Team Dashboard, a single line of sight into your team's performance.
Product
New feature: Team Dashboard, a holistic view into team performance
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
In this blog, we cover everything about dead air— the causes, implications, and methods on how to reduce or avoid it. 
Insights
Why is your dead air increasing and what are you doing wrong?
Lisa Chong
Lisa Chong
Customer Success, Observe.AI
For the people who did not receive high-quality coaching through Observe.AI, average handle time increased by 51 seconds. The average handle time of people who received high-quality coaching decreased by 16 seconds.
Insights
How Qualfon decreased average handle time by 16 seconds
Gabriela Contreras
Gabriela Contreras
Customer Marketing, Observe.AI
Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.
Insights
Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Sharath Keshava
Co-Founder & CRO, Observe.AI
We interviewed Casey Headden, Manager Reporting & Analytics, and Lynn Couttie, Project Manager, to learn why their Fortune 500 global medical products company chose to partner with Observe.AI, and how they’re getting value today.
Insights
How this F500 global medical products company harnesses accurate insights to fuel QM efforts
Gabriela Contreras
Gabriela Contreras
Customer Marketing, Observe.AI
This Fortune 500 global medical products company shares how they integrated employee experience into their digital transformation, with a new focus on coaching and workforce engagement. The result is a supercharged customer experience.
Insights
5 ways Alcon Laboratories drives a people-first quality management strategy
Lynn Couttie
Lynn Couttie
CS Project Manager, Alcon
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