Summarization AI

Automate call summaries with Generative AI

Observe.AI enables contact centers to automate after-call work for every customer interaction. These automated summaries accurately capture the call and ensure consistent data across all interactions.

SCHEDULE A DEMO

Trusted by 350+ companies across the globe

Automate after call work with AI-generated interaction summaries.

Generate better data by improving the quality and consistency in call notes.

Customize AI to your needs by defining the call summary structure and format.

Custom summaries

Accurately capture customer intent and sentiment

Automated call summaries accurately capture customer intent, sentiment, agent actions and follow ups for every call - in the format most suitable for the business. Agents can add their own notes to the summaries, as needed.

consistent call data

Improve the quality of summaries

Consistency is crucial for generating actionable insights. Summarization AI ensures that every call summary follows a uniform structure, without errors or omissions making it easy to run reports and analyze trends.

COMPLETE automation

Integrate into your workflow

Call summaries can be viewed in the platform or directly from your CRM or ticketing systems for a seamless workflow integration.

Automate call summaries with Generative AI

Accurately capture customer intent and sentiment

Improve the quality of summaries

Integrate into your workflow

Additional Resources

How Summarization AI Eliminates After-Call Work

Real-Time Speech Analytics: A Guide for Contact Centers

Generative AI & GPT: A Comprehensive Guide for Contact Centers

Download RFP Template