BUSINESS INSIGHTS
Turn conversation intelligence into actionable insights
The reporting and analytics feature combines out-of-the-box and granular, custom reporting and analytics as well as ad-hoc GenAI-powered search capability to help you investigate trends, test hypotheses, and understand what works and what doesn’t to drive actionable directives to CX, sales, marketing execution, product development, and more.
Proven impact across 350+ enterprises
23%
reduction in AHT
10%
uplift in conversions
13%
increase in revenue
97%
improvement in compliance monitoring
Experience the impact across your contact center
Drive More Sales
Use sales dashboard to track conversion rates, top sales objections, and sales rebuttals to set your strategy for sales efficiency.
Reduce Compliance Risk
Generate daily, granular reporting across lines of business, teams, or locations and proactively surface interactions with high-risk attributes.
Improve Customer Experience
Gain insights into QA process gaps or agent performance trends to improve customer service delivery and customer satisfaction.
Increase Operational Efficiency
Increase transparency in every aspect of customers’ journey to drive data-backed strategic and measurable processes improvements.
REPORTING & ANALYTICS
The what, when, and why of your contact center
Dashboards
Leverage pre-built dashboards or easily design your custom versions with tailored, visualized reporting for your executives, teams, and business units to drive transparency and data-backed actions.
Custom Alerts
Easily create custom alerts across multiple reports within a dashboard to notify designated recipients about performance thresholds, compliance metrics, agent performance, and more.
External reporting
Create automated email report delivery by customizing delivery timing, report format, recipients, and other advanced options to ensure everyone in your organization stays informed.
Drilldown
Conduct deeper data analysis by double-clicking on any reporting element to gain granular details derived across all customer interactions sources.
What They Say
Proven technology trusted by 350+ customers
Resources
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