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OMNICHANNEL QUALITY MANAGEMENT SUPPORT

Scale New Omnichannel Contact Center Initiatives From a Single Platform

Deliver best-in-class Quality Management workflows across voice and text.

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Unified Agent Performance & Coaching

Improve CX Across Channels With Targeted Coaching

Easily track agent performance across voice and chat teams. AI & automation help you speed QA workflows & increase coaching volume.

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Unified Quality Management

Uncover Trends Across Voice & Text Conversations

Consolidate QM reporting efforts to get insights into cross-channel trends. Drill-down into specific channels for richer context.

Learn More About Quality Management  ➜
WEB CHAT COMING FALL 2021    |    EMAIL COMING 2022
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