GDPR Privacy Notice

Topics

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Observe.AI processes acts as a data controller when it collects information directly from data subjects, such as https://www.observe.ai/get-demo. This data is collected in order to schedule time for a demo, and to verify whether the product is a good match with customer requirements.

Observe.AI processes the following data on behalf of its customers:

• Personal identification information (name, email address, phone number, etc.)
• Your voice as you interact with customer service representatives
• Topics that are covered in your calls with customer service representatives

How do we collect your data?

You directly provide Observe.AI with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Use or view our website via your browser’s cookies.

How do we collect your data?

You directly provide Observe.AI with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Use or view our website via your browser’s cookies.

Observe.AI may also receive your data indirectly from the following sources:

• When customers submit voice files for processing via an approved method.

How will we use your data?

Observe.AI collects your data so that we can:

• Process your instructions and manage your account
• Submit your application(s) to for a demo
• Process voice files in accordance with a contract on behalf of our customer

How do we store your data?

Observe.AI securely stores your data on Amazon AWS in the USA, using commercially reasonable security practices.
Observe.AI is both a Controller and a Processor, depending on the circumstance.
Observe.AI is also a platform for customers. To exercise your GDPR rights, please contact them directly, as the data is managed by our customers.

Marketing

Observe.AI would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Observe.AI from contacting you for marketing purposes or giving your data to other members of the Observe.AI Group.

If you no longer wish to be contacted for marketing purposes, please contact privacy@observe.ai

What are your data protection rights?

Observe.AI would like to make sure you are fully aware of all of your data protection rights. Some of these rights are best exercised by contacting our customers directly.

Every user is entitled to the following:

• The right to access – You have the right to request Observe.AI for copies of your personal data. We may charge you a small fee for this service to cover the costs of retrieval.
• The right to rectification – You have the right to request that Observe.AI correct any information you believe is inaccurate. You also have the right to request Observe.AI to complete the information you believe is incomplete. This right exists within reason: we will correct or complete information as you request, but we cannot always modify sections of structured data, for example by creating new categories of majors of study, universities that we do not support. You are in no way required to supply information on your profile that is inaccurate purely because we do not support it, and we ask you not to do so.
• The right to erasure – You have the right to request that Observe.AI erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Observe.AI restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Observe.AI’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Observe.AI transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@observe.ai

Call us at:  +1 628 238 5683 or write to us privacy@observe.ai with the subject line of “GDPR Request”. Emails with any other subject line cannot be guaranteed to be responded to within the same timeframe.

EU Representative

If you are an individual in the EU, you can also contact Jack Baylor, who is based in the Republic of Ireland and has been appointed as Observe.AI’s representative in the EU pursuant to Article 27 of the GDPR on matters related to the processing of personal data activities that take place in the EU. To make such an inquiry, please write to Jack Baylor at 2 Ashton Place, Gardiner’s Hill, Cork, Ireland.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

Observe.AI uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• To improve website usability
• To improve your website experience
• To identify when you complete a job application on an employer’s website that began on Observe.AI

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Observe.AI uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Observe.AI uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Observe.AI sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Observe.AI.com website contains links to other websites. Our privacy notice applies only to our website, so if you click on a link to another website, you should read their privacy notice.

Changes to our privacy policy

Observe.AI keeps its GDPR privacy notice under regular review and places any updates on this web page.

How to contact us

If you have any questions about Observe.AI’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@observe.ai with the subject line of “GDPR Request”
Email us at: datadeletion@observe.ai with the subject line of “GDPR Request - Data Deletion"
Call us: +1 628 238 5683
Or write to us at:
548 Market Street
PMB 31684,
San Francisco
CA 94105, USA
Attn: GDPR Privacy
548 Market Street
PMB 31684,
San Francisco
CA 94105, USA