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This recognition highlights our AI-powered conversational intelligence platform, which helps businesses unlock critical customer insights, optimize agent performance, and enhance CX outcomes at scale. Read more about why we stood out among 15 providers evaluated in this prestigious report.

Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights

Aya Madea

Sr. Product Marketing Manager

Optimize your contact center with proven strategies to increase efficiency and customer satisfaction, and use advanced technology for better agent performance.

Contact Center Optimization Strategies for Elevated Performance

Melinda An

Senior Product Marketing Manager

Unleash the power of your call center agents with advanced analytics. Discover how analytics can enhance agent performance and customer satisfaction.

Unlocking Agent Potential: A Guide to Call Center Analytics

Melinda An

Senior Product Marketing Manager

Discover how to enhance your contact center's efficiency through innovative strategies and cutting-edge technology.

Optimize Contact Center Efficiency with State-of-the-Art Technology

Melinda An

Senior Product Marketing Manager

Discover how automation streamlines your processes, improves agent productivity, and grows your customer satisfaction with Observe.AI on your side.

Unlock Efficiency: A Guide to Contact Center Automation

Melinda An

Senior Product Marketing Manager

Transform your contact center with AI—revolutionize customer interactions, boost agent performance, and enhance operations.

AI Innovations: Transforming the Contact Center Experience

Melinda An

Senior Product Marketing Manager

Explore unparalleled efficiency and growth with our innovative conversation intelligence platform that’s reshaping contact centers.

Unlocking Potential with Contact Center AI Software

Melinda An

Senior Product Marketing Manager

We highlight innovation and opportunity within contact center quality management—the combination of quality assurance, compliance and coaching workflows—to drive high-quality customer experiences post-pandemic.

13 quality management statistics that paint a picture of the post-pandemic contact center

Joe Hanson

Growth Marketing, Observe.AI

Learn about what After Call Work (ACW) means in the call center, why it is important, ACW industry standards, and what call center leaders can do to improve it.

After Call Work (ACW): What It Means and How to Improve It

Lisa Chong

Customer Success, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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