🚀🚀🚀 Observe.AI Launches Real-Time AI for Contact Centers 🚀🚀🚀 Learn More →
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Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.
Product
Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
Learn what is average handle time (AHT), what the AHT formula is, and tips for call centers to improve average handle time and the customer experience.
Insights
What is Average Handle Time (AHT) and How Do You Calculate It?
Rich Wang
Rich Wang
VP Customer Success, Observe.AI
Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
The future of AI in the contact center isn't just automation, like IVR and chatbots. It's augmentation, and supercharging agent performance.
Insights
Why artificial intelligence is the key to re-humanizing the contact center
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.
Insights
Want better CX? The answer isn't buying more tools. It's better coaching
Sharath Keshava
Sharath Keshava
Co-Founder & CRO, Observe.AI
This Fortune 500 global medical products company shares how they integrated employee experience into their digital transformation, with a new focus on coaching and workforce engagement. The result is a supercharged customer experience.
Insights
5 ways Alcon Laboratories drives a people-first quality management strategy
Lynn Couttie
Lynn Couttie
CS Project Manager, Alcon
Agent experience has become even more important with the shift to remote and hybrid workforces. How are teams staying motivated and engaged while distributed?
Insights
98% of contact center leaders are investing in agent experience. Here’s how
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
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