CUSTOMER SERVICE WITH OBSERVE.AI
Improve customer
satisfaction
retention
resolution
support
with AI
Deliver consistent, efficient, and empathetic omnichannel care and service experiences that drive satisfaction (CSAT) and customer lifetime value (CLV) with AI-driven voice solutions,
real-time agent assistance and guidance, and conversation intelligence.
Capture
What customers convey across channels
Understand
What actions drive satisfaction and loyalty
Act
On data-based insights to reduce repeat interactions
Reach new customer experience heights with Observe.AI
GROW LOYALTY WITH OBSERVE.AI
Turn every interaction into satisfaction
Automate the Interaction
- Resolve 60% of calls without agents
- Qualify prospects
- Reduce hold-time
- Instant availability 24/4
Assist the Agent
- Smart scripts and guidance
- Boost satisfaction with sentiment alerts
- Increase FCR through knowledgebase access
- Keep agents focused with automated note-taking.
Analyze the Interaction
- 100% QA of all conversations
- Improve agent performance with personalized coaching
Business Insights
- Identify customer wants and needs
- Discover new product and services ideas
“Since implementing Observe.AI, we’ve seen around a 9% increase in customer satisfaction. A big part of that increase was the automated QA and automated satisfaction scrubbing that allowed our agent supervisors to get an analysis of what was impacting satisfaction and allowing them to solve it more quickly.”
Get the full story
S
Director
