Going remote has never been easier

Before Observe.AI: Conversations feel scattered, things slip, it’s tough to see where your KPIs stand, and people are stressed. After Observe.AI: A 100% of your conversations are in one place, for you to analyze and understand. You’re on top of things, progress is clear, and a sense of calm sets in.

We make the transition easy

Maintain business continuity and revolutionize your contact centers by infusing AI into every layer of the customer experience.

Analyze 100% of calls with best-in-class transcription accuracy and intelligence.

Monitor messaging and brand standards. Mitigate compliance risk.

Create comprehensive evaluations for critical interactions.

Identify coaching areas and tailor programs for maximum impact.

The remote-enabled contact center bundle

Everything you need to transition and run your remote-enabled contact center.

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Further reading

Analytics-Driven Coaching Strategies

10 Ways to Revolutionize Your QM Programs

The 7 Most Critical Soft Skills for Agents (and How to Coach on Them)

“We were able to move 100% of our contact center remote in under 24 hours.”

Dale Sturgill, VP Call Center Operations at EmployBridge

“We use Observe to see if agent messaging and performance has changed, despite the major shift.”

Chad Hudgins, Quality and Training Manager, Root Insurance

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