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Your Remote Call Center, More Productive
Call centers are going remote overnight.
That means big transformations.
We’re here to help.
We Make the Transition (and the Future) Easy
Maintain business continuity and enable agents working from home
with Speech Analytics and QM, all in one platform.
Call Transcription
Analyze 100% of calls with best-in-class accuracy and intelligence.
Quality & Compliance
Monitor messaging and
brand standards. Mitigate compliance risk.
Agents Evaluations
Create comprehensive evaluations for critical interactions.
Coaching & Training
Identify coaching areas
and tailor programs for maximum impact.
RESOURCES & BUNDLES
The Remote-enabled Call Center Bundle
Everything you need to transition and run your remote-enabled call center.
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Resources Your Quality Teams Will Love
From Podcasts to Playbooks, get up to speed with all the best practices for a remote call center.
PLAYBOOK
Enabling, Engaging and Enhancing Remote Agents
A comprehensive guide to transitioning agents to remote work.
DOWNLOAD THE PLAYBOOK
PLAYBOOK
Handling Call Surges Like a Pro
A step-by-step guide to handle exploding call volume.
DOWNLOAD THE PLAYBOOK
PODCAST
Transitioning Agents to Working Remotely
Questions to ask and insights to gather in the rapid change to remote call centers.
WATCH THE PODCAST
“We were able to move 100% of our contact center remote in under 24 hours.”
Dale Sturgill, VP Call Center Operations at EmployBridge
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“We use Observe to see if agent messaging and performance has changed, despite the major shift.”
Chad Hudgins, Quality and Training Manager, Root Insurance
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