🏠 New! Resources for Remote Call Centers. Learn More

Your Remote Call Center, More Productive

Call centers are going remote overnight.
That means big transformations.

We’re here to help.

Your Remote Call Center, More Productive

Maintain business continuity and enable agents working from home with Speech Analytics and QM, all in one platform.

We Make the Transition (and the Future) Easy

Maintain business continuity and enable agents working from home
with Speech Analytics and QM, all in one platform.

Call
Transcription

Compliance
& Quality Monitoring

Agents
Evaluations

Coaching
& Training

Analyze 100% of calls with best-in-class accuracy and intelligence.

Monitor messaging and
brand standards. Mitigate compliance risk.

Create comprehensive evaluations for critical interactions.

Identify coaching areas
and tailor programs for maximum impact.

Call
Transcription

Analyze 100% of calls with best-in-class accuracy and intelligence.

Compliance
& Quality Monitoring

Monitor messaging and
brand standards. Mitigate compliance risk.

Agents
Evaluations

Create comprehensive evaluations for critical interactions.

Coaching
& Training

Identify coaching areas
and tailor programs for maximum impact.

The Remote-enabled Call Center Bundle

Everything you need to transition and run your remote-enabled call center.

DOWNLOAD BUNDLE

Resources Your Quality Teams Will Love

From Podcasts to Playbooks, get up to speed with all the best practices for a remote call center.

PLAYBOOK

Enabling, Engaging and Enhancing Remote Agents

A comprehensive guide to transitioning agents to remote work.

DOWNLOAD THE PLAYBOOK

PLAYBOOK

Handling Call Surges Like a Pro

A step-by-step guide to handle exploding call volume.

DOWNLOAD THE PLAYBOOK

PODCAST

Transitioning Agents to Working Remotely

Questions to ask and insights to gather in the rapid change to remote call centers.

WATCH THE PODCAST

“We were able to move 100% of our contact center remote in under 24 hours.”

Dale Sturgill, VP Call Center Operations at EmployBridge

READ STORY

“We use Observe to see if agent messaging and performance has changed, despite the major shift.”

Chad Hudgins, Quality and Training Manager, Root Insurance

READ STORY

Turn every agent into your best brand representative.

Get Demo

Your Remote Call Center, More Productive

Your Remote Call Center, More Productive

We Make the Transition (and the Future) Easy

Call
Transcription

Compliance
& Quality Monitoring

Agents
Evaluations

Coaching
& Training

Call
Transcription

Compliance
& Quality Monitoring

Agents
Evaluations

Coaching
& Training

“We were able to move 100% of our contact center remote in under 24 hours.”

Dale Sturgill, VP Call Center Operations at EmployBridge

“We use Observe to see if agent messaging and performance has changed, despite the major shift.”

Chad Hudgins, Quality and Training Manager, Root Insurance

Support

Sales

Your Remote Call Center, More Productive

Your Remote Call Center, More Productive

We Make the Transition (and the Future) Easy

Call Transcription

Compliance & Quality Monitoring

Agents Evaluations

Coaching & Training

Call Transcription

Compliance & Quality Monitoring

Agents Evaluations

Coaching & Training

“We were able to move 100% of our contact center remote in under 24 hours.”

Dale Sturgill, VP Call Center Operations at EmployBridge

“We use Observe to see if agent messaging and performance has changed, despite the major shift.”

Chad Hudgins, Quality and Training Manager, Root Insurance

Support

Sales

Call
Transcription

Compliance
& Quality Monitoring

Agents
Evaluations

Coaching
& Training

Call
Transcription

Compliance
& Quality Monitoring

Agents
Evaluations

Coaching
& Training