Eliminate tool sprawl and review agent interactions in one intuitive interface. Listen to call audio, review key points of interest with AI-powered Moments, skim through highly accurate transcripts and complete evaluations in a single place. Get the context you need to evaluate voice and chat interactions quickly and accurately.
Automatically monitor, categorize and score agent interactions to track your most important KPIs.
Get proactive. Flag compliance breaches and enable corrective action with time-stamped annotations and comments.
Prioritize and personalize coaching using our Performance Analytics and the Missed Opportunities automatically identified on QA Evaluations. Learn More.
Quickly create new QA forms for Voice and Chat interactions. Customize form questions & scoring logic. Preview forms live as you build them. Test forms before you roll them out to the team.