Askobserve
Find what matters in every interaction, instantly.
AskObserve empowers business leaders to make bold, calculated decisions that move the business forward with on-demand, context-rich, and evidence-backed answers to any Voice of the Customer question in seconds.
Proven impact across 350+ enterprises
23%
reduction in AHT
10%
uplift in conversions
13%
increase in revenue
97%
improvement in compliance monitoring
Experience the impact across your contact center
Increase Operational Efficiency
Scale VOC insights across your enterprise to drive smart, proactive decision-making around processes, products/services, and strategic investments.
Improve Customer Experience
Turn customer engagement trends into proactive guidance and coaching.
Drive More Sales
Quickly pinpoint missed conversion opportunities and course-correct factors impacting the save rate.
Reduce Compliance Risk
Stay on top of agent compliance and proactively identify potential compliance risks and fraud.
Self-serve insights in seconds
Empower anyone to use natural language to ask relevant business questions on demand and get fast, accurate answers based on a 100% analysis of all structured and unstructured customer interaction data.
Evidence-backed, context-rich results
See the full picture with AI-powered qualitative and quantitative grouping, response explanations with links to supporting data, and visualized data summarizations. Help validate and improve results using thumbs up/down rating with optional text input.
User-friendly insights discovery
Pin frequently asked questions and themes for easy, one-click monitoring. Or dig deeper with follow-up questions that retain the original context.
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Take immediate action
Use insights from AskObserve to quickly take action within our platform by building more moments, optimizing agent real-time guidance and prompts, improving coaching, and more. Monitor the impact and results of your action using our out-of-the-box, customizable dashboards.
POST-INTERACTION AI ECOSYSTEM
Maximize post-interaction impact
Auto QA
Evaluate 100% of all interactions with AI-powered, contextual, and evidence-based auto-filled forms.
Discover auto QAAgent performance & coaching
Deliver effective, personalized coaching and performance tracking to drive agent success and retention.
Discover agent performance and coaching
Screen recording
Get the complete picture of an interaction with full visibility into the agent’s desktop.
Discover screen recordingAskObserve
Get an instant, comprehensive answer to any customer interaction question.
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“Observe.AI’s Conversation Intelligence Platform has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”
Ryan Moore
VP, Customer Operations
DailyPay
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Resources
