💰💰 💰5 Investments Revenue-Generating Contact Centers Are Prioritizing 💰💰💰 Read the Report --->
100% VISIBILITY INTO CUSTOMER INTERACTIONS

Scale interaction analytics with AI

Leverage AI and automation to analyze every customer interaction so you can make data-driven decisions for your business based on the reality of your customer conversations.
100% visibility into customer conversations
1000X volume interaction data analyzed
Instant insights into coaching opportunities
Faster feedback to agents
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1000X CONVERSATION DATA

Coach your agents based on reality

With Auto QA, coaching workflows are powered by the most robust agent performance insights, so supervisors and managers can provide proactive coaching at scale to change behavior.
Brady Thompson
Speech Analyst

"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”

 
Pat S.
Operations Supervisor

Observe.AI is helping me manage my quality and compliance requirements with ease. I've realized that with AI we can evaluate and review more calls in a more efficient and timely manner.”

 
Nicole B
Quality Assurance Expert

We have tripled our evaluations per month! I can manage compliance, CSAT and call grading better than ever. Coaching is effortless, and everything is in one spot for each expert when it's time to review."

 
ADAPTIVE AUTOMATION

Contact Center automation you can trust

Trust comes with transparency. Get an objective evaluation lens across your entire business with automated recommendations backed by evidence.
CALIBRATION DASHBOARD

Customize with confidence

Don't settle for black-box automation. Make sure the automation rules are giving you the right results and calibrate for optimal accuracy.

Begin your automation journey today.

Watch our Contact Center Automation Maturity Model webinar and learn how to navigate the contact center’s digital transformation journey.
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Additional resources

WEBINAR

Introduction Auto QA: A new era of QA automation is here

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CUSTOMER STORY

Figo saves $700K a year, gains critical visibility into the business

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PRODUCT DEMO

Product Tour: See Auto QA in action

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See how Observe.AI
transforms your
quality assurance