💥💥💥 NEW REPORT: State of Contact Center Conversation Intelligence 2022 💥💥💥 Get Your Copy --->
100% AGENT PERFORMANCE VISIBILITY

Scale your QA process with AI

Let your QA talent shine. Automate the manual and repetitive elements of the QA process so that your talent can focus on the most nuanced elements of your business.
100% visibility into agent performance
1000X volume of QA evaluations completed
Instant insights into coaching opportunities
Faster feedback to agents
learn more
1,000X QA VOLUME

Coach your agents based on reality

With Auto QA, coaching workflows are powered by the most robust agent performance insights, so supervisors and managers can provide proactive coaching at scale to change behavior.
Brady Robinson Speech Analyst, NDR

"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”

ADAPTIVE AUTOMATION

Contact Center automation you can trust

Trust comes with transparency. Get an objective evaluation lens across your entire business with automated recommendations backed by evidence.
CALIBRATION DASHBOARD

Customize with confidence

Don't settle for black-box automation. Make sure the automation rules are giving you the right results and calibrate for optimal accuracy.

Begin your automation journey today.

Learn how to navigate the Contact Center’s digital transformation journey with the power of AI, machine learning, and automation you can act on.
REGISTER for the webinar

Additional resources

See how Observe.AI automates your QA to boost agent performance, faster.

SCHEDULE A DEMO