Automatically score 100% of your interactions so you can coach your agents based on reality. Avoid spot-checking QA and turn every conversation into business-improving intelligence to act on.
Let your QA talent shine. Automate the manual and repetitive elements of the QA process so that your talent can focus on the most nuanced elements of your business.
With Auto QA, coaching workflows are powered by the most robust agent performance insights, so supervisors and managers can provide proactive coaching at scale to change behavior.
Brady Robinson Speech Analyst, NDR
"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”
ADAPTIVE AUTOMATION
Contact Center automation you can trust
Trust comes with transparency. Get an objective evaluation lens across your entire business with automated recommendations backed by evidence.
CALIBRATION DASHBOARD
Customize with confidence
Don't settle for black-box automation. Make sure the automation rules are giving you the right results and calibrate for optimal accuracy.
Begin your automation journey today.
Learn how to navigate the Contact Center’s digital transformation journey with the power of AI, machine learning, and automation you can act on.
