AI for Home services
Keep customers happy with 24/7 reliable support
Give travelers 24/7 support with no hold times—no matter how complex their requests.With Observe.AI, you automate bookings and loyalty inquiries, while empowering your team to handle high-touch interactions with real-time guidance and GenAI insights.
Proven impact across 350+ enterprises
95%
containment on L1 calls
22%
uplift in CSAT
23%
reduction in AHT
$700K
cost savings with auto QA
Use cases
Your everyday processes: optimized
Property and casualty (P&C) insurance contact centers see remarkable performance improvements and ROI with Observe.AI across these everyday use cases.
- Appointment scheduling and reminders
- Product troubleshooting
- Billing and payment inquiries
- Smart authentication and routing
home services benefits
Where great services starts and scales
Automate the everyday, assist the complex, and grow with every conversation—no matter how customers reach you. Observe.AI is how great service becomes the standard, not the exception.
Invest in growth
Order and Service Status Updates
Automate common inquiries like order or technician arrival tracking to reduce handle times and improve responsiveness.
Appointment Scheduling & Rescheduling
Let customers book, confirm, or change service appointments instantly—no phone tag, no agent intervention required.
Product and Tech Support
24/7
Guide customers through setup, troubleshooting, or common issues using AI that understands the problem and offers step-by-step help.
Billing & Subscription Management
Handle payment confirmations, billing questions, and account updates securely without live assistance.
See how Observe.AI works
Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.
VoiceAI Agents
Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.
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Real-time AI
Deliver personalized member assistance and policy upsells with real-time agent assist, smart scripts, prompts, and after-call summaries.
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Post-interaction AI
Automatically QA 100% of interactions to drive better member service quality through targeted coaching and identify insurance fraud risks.
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Business Insights
Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.
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VP of Operations
