With Observe.AI’s contact center quality assurance software, you can monitor quality on 100% of interactions, rapidly evaluate agent performance, and deliver contextual feedback that inspires action.
We’ll walk you through the Observe.AI platform so you can see how:
➔ Key conversations are surfaced for quality monitoring
➔ More conversations are evaluated in less time
➔ Trustworthy & executable feedback is delivered to your team
➔ Quality is tracked across voice & chat conversations
“With the new evaluation forms embedded in the platform, being able to audit faster has effectively been confirmed. We no longer need to navigate through multiple tools - it’s a one stop shop.”
