Payment card industry, or (PCI) compliance, refers to a set of technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions.
For a company to become PCI compliant, it has to follow the Payment Card Industry Data Security Standards (PCI DSS) set by the PCI Security Standards Council.
PCI Security Standards Council dictates specific terms and conditions to credit card companies to combat privacy breaches and secure credit card information.
PCI DSS has six major objectives, 12 key requirements, 78 base requirements, and over 400 test procedures.
Let’s take a look at the six major requirements.
PCI DSS is updated every few years to encompass the latest security threats. Every PCI compliant call center is required to provide compliance reports on a regular basis as part of its card processing agreements.
Hence, monitoring, assessments, and audits of PCI information are an integral part of any contact center’s compliance department.