Observe.AI
Careers Page
Grow with us. Shape the future of AI-powered customer experiences for 350+ global enterprises, transforming conversations into impact.
At Observe.AI, we’re on a mission to transform how the world serves customers through AI. We believe every customer interaction is an opportunity for connection, growth, and impact. We empower contact centers with AI that drives productivity, fuels agent success, and delivers extraordinary customer experiences.
When you join Observe.AI, you’re shaping the future of customer experience. Together, we’re reimagining conversations and unlocking what’s possible when people and AI work hand in hand.
Recognized by Forbes as one of America's Best Startup Employers in 2025!
From Twitter CEO to Observe.AI Investor: Disrupting the $300B Contact Center Industry
Dick Costolo, former CEO of Twitter and Partner at 01 Advisors, shares why they chose to invest in Observe.AI. From transforming contact center operations to unlocking the potential of voice AI and conversation intelligence, Observe.AI is redefining the $300B contact center industry while attracting investors who see the future of customer experience.
We've raised $213 million to date, with our latest round of Series C funding in 2022.
Hear Our Vision from Our Founder & CEO
Swapnil Jain speaks on how Observe.AI started with a mission to empower contact center agents, managers, and supervisors with AI. Learn how our platform helps teams focus on solving customer problems, reduce repetitive work, and deliver better experiences while using AI as a tool to assist, not replace, humans.
Connect with Swapnil
Life at Observe.AI
Hear directly from our people about what makes working here exciting, meaningful, and inspiring. From tackling ambitious challenges to shaping the future of customer experience with AI, every day offers the opportunity to grow, innovate, and create valuable impact:
“At Observe.AI, I was empowered to build our global value consulting practice from the ground up, placing me at the strategic epicenter of sales, product, and customer success. Fueled by a team that genuinely hypes you up and the autonomy to innovate, I get to constantly build on my domain expertise through direct, customer facing impact. Ultimately, this enables me to act as a true thought leader, transforming their contact centers from cost centers into powerful revenue accelerators.”
Sneha Iyer
Business Value Consultant Lead
“Two of my favorite things about working at Observe.AI: 1.) The rapid evolution of AI - applications of the constantly-changing technology ensures that I'm always in a state of learning and building to serve our customers. 2.) The intelligent and inspiring colleagues - not only are my coworkers talented, but they work to lift each other up and that's an environment that I love!”
Claudia Lee
Director of Product Management
“What excites me most about working at Observe.AI is being part of a company that’s not just innovating internally—but actively shaping the future of the contact center industry. I’ve been empowered to grow, take on new challenges, and bring my skills to the table in ways that directly impact our customers and our organization. Growth, impact, and a customer-first mindset aren’t just personal values—they’re deeply embedded in the culture here.”
Robert Gibson
Principal Implementation Manager
“At Observe.AI, I have been challenged and have experienced enormous professional growth. My leadership is kind and collaborative, and I am supported without feeling micro-managed. My work has a significant impact on the customers I work with, extending beyond the contact center. Observe.AI is a true CX solution. No day is the same; cross-functional relationships are key to everyone's success.”
Kristin Pilkington
Senior Customer Success Manager
We are a Global, Inclusive Team
Across continents, our teams are united by one mission: empowering businesses to leverage the transformative power of AI agents and AI copilots to deliver extraordinary customer experiences.
Find us around the world in:
Asia Pacific
Australia
India
North America
United States
Canada
Europe
Ireland
United Kingdom
San Francisco Bay Area
275 Shoreline Drive, 4th Floor
Redwood City, CA
USA
Bengaluru
lndiQube Lakeside 2nd Floor, Sy. No. 80/2,
Bellandur, Varthur Hobli, Bengaluru KA 560103
India
Perks & Benefits That Support You & Your Family
We’re committed to taking care of the people who power our mission. Our benefits are designed to support your whole self. From physical and emotional health and wellbeing to financial security and work-life balance, we want you and your loved ones to feel supported every step of the way.
Wellness & Lifestyle
Lifestyle Spending Account (monthly stipend to spend on wellness, learning, travel, and more) with access to discounted experiences and perks tailored to your lifestyle
On-site meals and snacks
Monthly mobile & internet stipend
Employee Assistance Programs
Workplace accommodations
Onsite wellness centers
Financial & Security Benefits
Competitive compensation + equity
Medical, dental, and vision insurance options
401(k) retirement plan
Pre-tax commuter benefits
*Benefits vary by location*
Work-Life Flexibility
Hybrid/remote work options
Flexible time-off policy
10 company holidays + Winter Break
Family Support
Parental leave and baby bonding leave
Family bonding support
Paid time off, including bereavement leave
Dependent Spending Accounts to cover childcare and eldercare expenses
Best Practices, Tips and What to Expect: Interviewing at Observe.AI
At Observe.AI, we hire people who are energized by our mission to reinvent and elevate customer experience with AI Agents. Our interviews are a two-way conversation: your chance to get a glimpse of how we build, learn, support and connect with our customers, and our chance to understand the impact you’ll bring to our team.
To stand out, review the guidance below so you can highlight your experience, your curiosity, and how you work with others in a fast-moving, customer-first environment.
Download the guide
Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.
If you are ambitious, desire to make an impact wherever you go, and ready to shape the future of Observe.AI, we encourage you to explore our open positions below:
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
