For contact centers looking to boost agent performance faster, Observe.AI’s Auto QA is the only solution that automates the QA & coaching workflows required to drive business-improving insights at scale.
You’ll learn how to:
➔ Automatically score 100% of your interactions so you can coach your agents based on reality
➔ Automate the manual and repetitive elements of the QA process so that your talent can focus on the most nuanced elements of your business
➔ Customize with confidence with automation rules that can give you results to calibrate for optimal accuracy