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ON-DEMAND AUTO QA PLATFORM TOUR

More visibility. More insights. Better business outcomes.

For contact centers looking to boost agent performance faster, Observe.AI’s Auto QA is the only solution that automates the QA & coaching workflows required to drive business-improving insights at scale.

You’ll learn how to:
➔ Automatically score 100% of your interactions so you can coach your agents based on reality
➔ Automate the manual and repetitive elements of the QA process so that your talent can focus on the most nuanced elements of your business
➔ Customize with confidence with automation rules that can give you results to calibrate for optimal accuracy

Our customers love us

T. Dale Williams
VP of Customer Service

“Auto QA has brought my team a new level of confidence. Before Auto QA, we made decisions based on hunches. Today, we make decisions based on statistically significant conversation data.”