🚀 Level up QA Evaluations with these 3 new features. 🚀 Learn more

NOW POWERED BY AI

Introducing Agent Performance & Coaching

Get 100% visibility into agent performance to make actionable, informed coaching decisions.

watch the demo webinar

Scale Agent Performance with Automation

Unleash every agent’s potential. Increase touch points with your agents with the power Contact Center AI.
100% Visibility
into Agent Performance
Targeted Coaching Recommendations
Higher Transparency & Accountability
Scalable Performance Management
Centralized Coaching Documentation
High-performing and Engaged Teams

AGENT PERFORMANCE DASHBOARD

Make Data-Driven Coaching Decisions

Automatically identify top and bottom performers to prioritize coaching for agents that need help the fastest.

Read Product Sheet  ➜

MISSED OPPORTUNITIES PANEL

Turn Managers Into Mentors

Leverage AI to track performance trends across QA Evaluations. Know exactly which skills and behaviors to coach agents on. Deliver targeted coaching.

Download the Ebook   ➜
“I love Observe.AI's coaching interface, being able to see the feedback notes, and viewing other opportunities for coaching all in one place.”
Laura Diaz, Callzilla
“Observe.AI has been instrumental in speeding up our call evaluation process because it automatically transcribes 100% of calls, and hones into key moments.”
Tammi Zelm, VP of Customer Experience, Emtek Assa Abloy
“Before Observe.AI, our QAs would have to review week by week each individual instance to then manually pull trends for coaching. Now, we can get a snapshot of agent performance and see how it has improved over time.”
Nairuby Mata, Callzilla

COACHING TAGS & FORMS

Measure What Matters

Automatically connect coaching conversations to Operational KPIs. Boost consistency and transparency in agent feedback.

Tag coaching conversations to business and quality metrics.
Connect feedback to specific interactions and show what went well & what didn’t.
Document what agents have committed to improve. Follow-up on progress.

CENTRAL COACHING DOCUMENTATION

Unify Agent Coaching Data

Have all your coaching notes in one place. Track coaching cadence and efficiency.

Don’t Leave Your CX To Chance