“Observe.AI shows us how to reduce handle time, create efficiencies, and elevate agent performance. The 100% visibility into transcription and the customer interactions is phenomenal."

“I love Observe.AI's coaching interface, being able to see the feedback notes, and viewing other opportunities for coaching all in one place.”

“Observe.AI has been instrumental in speeding up our call evaluation process because it automatically transcribes 100% of calls, and hones into key moments.”

“Before Observe.AI, our QAs would have to review week by week each individual instance to then manually pull trends for coaching. Now, we can get a snapshot of agent performance and see how it has improved over time.”