⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →

Boost contact center performance and drive business outcomes. Faster.

Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes with live conversation intelligence built on the industry-first contact center LLM.

Get more value out of every interaction with AI

Built on a 30 billion-parameter contact center LLM, Observe.AI uncovers insights from all your customer interactions, empowers your team to take the smartest actions in the moment, and automates workflows so you can spread the success across your business. Immediately.

Leverage the best-in-class contact center LLM

Differentiate your business by using our industry-first contact center LLM. Empower agents with time-saving automations and self-improvement tips using our new Generative AI suite.

Uncover insights from every interaction

With 100% visibility into customer conversations in every channel, you can surface trends, opportunities, and risks and get a complete picture of your business. Hop on opportunities before it’s too late. And act on data, not hunches.

Supercharge your frontline teams

Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by Generative AI.

Drive outcomes across the business

Accelerate outcomes from the contact center to the rest of your business. Make informed business decisions to fix product issues, optimize marketing campaigns, slash time off your processes, and more.

End-to-end AI for your contact center

Fuel better performance and boost efficiency before, during, and after interactions with the only end-to-end conversation intelligence platform. The Observe.AI platform is powered by our proprietary contact center large language model (LLM) and Generative AI.
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Results that impact your entire business

20%

Lift in sales conversions

15%

Improvement in compliance adherence

55%

Customer sentiment improvement

17%

Reduction in
AHT

Boost outcomes across the contact center – and beyond

Sales Performance

Convert more interactions to sales and watch your revenue grow

Compliance

Reduce risk and gain the confidence of a more compliant frontline

Customer Service

Satisfy more customers more quickly and earn their ongoing loyalty

Operational Efficiency

Help everyone on your team accomplish more, faster with consistent results

See the real-world results in these leading companies

"Observe.AI is critical for improving compliance and empowering agents with data to improve their performance.”

"Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards."

“Observe.AI has enabled us to reduce compliance risk like never before and have full visibility into day-to-day operations.”

"Observe.AI allows us to optimize for an excellent member experience and provides usable data to grow the business."

“With Observe.AI, we gain a more intimate understanding of customer needs to proactively offer desired solutions.

Transform performance in your frontline teams and your business

Take an AI-powered approach to customer interactions and watch the results stack up. We’ll show you how.
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