💰💰 💰5 Investments Revenue-Generating Contact Centers Are Prioritizing 💰💰💰 Read the Report --->

Boost contact
center performance.
Drive business outcomes.

Get complete visibility into every customer interaction across channels. Take action to maximize the performance of your agents and sellers to improve customer experience and increase revenue.

CX & sales excellence. Fueled by AI.

Observe.AI transforms contact centers using AI to analyze 100% of customer interactions across channels, boost agent performance, and automate workflows that accelerate sales and retention.

Customer
Service

Increase satisfaction,
drive better retention

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Sales
Performance

Improve conversions,
boost revenue

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Operational
Efficiency

Higher productivity,
consistent results

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Compliance

Rest easy knowing you're compliant

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Results that speak for themselves

55%

Customer sentiment improvement

20%

Sales call
conversion

17%

Reduction in AHT

15%

Improvement in compliance adherence

see customer stories

Understand every interaction.
Uplevel execution.

Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. The result? Superior CX and sales execution that fuel business outcomes.

Insights

Conversation
Intelligence

Get visibility into 100% of conversations. Understand what’s happening in every interaction to drive better business decisions across the organization

Automated workflows

Quality Assurance

Evaluate interactions to capture every single opportunity to improve business performance and uplevel your frontline teams

Coaching

Forget one-size-fits-all coaching. Boost performance with personalized coaching that moves the needle for every agent

10x business outcomes

CX and Retention

Sales Performance

Operational Efficiency

Compliance

Delivering value to every
stakeholder in the contact center

Customer Experience
Leaders

Leverage unmatched visibility into customer interactions to drive a client-obsessed culture and boost CSAT

Sales
Leaders

Gain enhanced visibility and control to increase conversion rates and bookings

Operations
Leaders

Streamline, scale, and standardize workflows so you can meet and exceed your contact center KPIs

Great companies drive better business
outcomes with Observe.AI

"Observe.AI is critical for improving compliance and empowering agents with data to improve their performance.”

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"Observe.AI allows us to optimize for an excellent member experience and provides usable data to grow the business."

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“With Observe.AI, we gain a more intimate understanding of customer needs to proactively offer desired solutions.”

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“Observe.AI has enabled us to reduce compliance risk like never before and have full visibility into day-to-day operations.”

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The Leading Contact Center AI Solution

1B

minutes processed annually

240M

interactions analyzed annually

105K

agents and sellers on the platform

Analyze every interaction and surface insights and behaviors that improve rep effectiveness.

Improve script adherence to drive consistency and increase conversion rates.

Identify common objections, questions, and upsell opportunities, then coach reps to handle them.