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The Overlooked Key to Improving Contact Center Compliance: Transcription Accuracy
Harshit Jain
Product Marketing, Observe.AI
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Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Product Marketing, Observe.AI
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Why redaction is important for your contact center and how is it done?
Lisa Chong
Customer Success, Observe.AI
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Terry-Ann Simpson
Senior Customer Experience Manager, itelbpo
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2021 Post-Pandemic Contact Center Report
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