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Monitor Quality of
Conversations.
Reduce Contact Center
Leakage.

It’s time to finally understand what is not working in your contact center. With Observe.AI’s contact center quality assurance software, you can surface key conversations to be monitored and deliver feedback that inspires action.

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Trusted by 200+ companies across the globe

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Take the guesswork out of quality monitoring

Gain a line of sight on every conversation, prioritize and pick the right conversations for review, while also focusing on parts of each conversation that need attention or have the highest potential to drive change.

Evaluate conversations 5x faster with holistic context

Eliminate tool sprawl by bringing together call audio, transcripts, and QA evaluation forms in one simple and intuitive interface. Gain wider conversation coverage, complete evaluations faster, and get back time to tackle more strategic advantages.

Drive trust, transparency, and compliance with agents

Go beyond scoring. Give agents the reasoning behind low scores and ways to earn back points in the future. Share targeted coaching tips with supervisors and flag compliance misses with other teams.

Adapt to any business need with customizable QA forms

Easily create new QA forms for voice and chat conversations to support specific teams and business lines. Customize form questions and scoring logic, then preview and test forms thoroughly before you roll them out to your team.
“With Observe.AI we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”
Candice Wu
Product Manager, Sisyphus
“Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards”.
Alexander Grant
Web Developer, Sisyphus
“It is an easy to implement tool which also allows you to create "Moments" within the blink of an eye, driving sales up and customer issues down while ensuring a positive customer experience.”
Ken Cohen
Head of Design, Layers
“With Observe.AI we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”
Dilhara Kaluarachchi
VP Customer Care
“Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards”.
Alexander Grant
Quality Operations Director - Calls Product
“It is an easy to implement tool which also allows you to create 'Moments' within the blink of an eye, driving sales up and customer issues down while ensuring a positive customer experience.”
Ken Cohen
SVP, Business Development and Consumer Sales

Go beyond scoring to inspire change

Monitor quality on 100% of conversations, rapidly evaluate agent performance and deliver contextual feedback that inspires action.
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