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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

4 ways retailers are extracting insights from their web chat support conversations

Lindsey Plocek

Product Marketing, Observe.AI

Discover what Average Handle Time (AHT) means, why it matters for call centers, and how to calculate it to improve efficiency and customer experiences.

What is Average Handle Time (AHT) and How Do You Calculate It?

Rich Wang

VP Customer Success, Observe.AI

The ultimate goal for any contact center focused on revenue generation is conversion rate. Here's 8 ways sales organizations are driving more one-call closes with better processes and programs.

8 ways revenue generating contact center agents increase conversion rates

Sharath Keshava

Sharath Keshava

Co-Founder & CRO, Observe.AI

Accelerating our entry in omnichannel, we're excited to announce our acquisition of ScopeAI, expanding to a full suite of voice and text-based conversation intelligence offerings.

Observe.AI and ScopeAI join forces to deliver omnichannel conversation intelligence

Swapnil Jain

Co-Founder and CEO, Observe.AI

In this blog we deep dive into everything related to redaction: what is it, why is it important, how can technology reduce manual error and other aspects like selective redaction, financial impact on contact centers, etc.

Why redaction is important for your contact center and how is it done?

Lisa Chong

Customer Success, Observe.AI

Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.

How City Experiences drove CX improvement with contact center AI

Dan Neufer

Training Manager at City Experiences

In this blog post, you'll learn all the aspects of CSAT in the contact center industry and how technology is changing how we estimate it.

Contact Center CSAT: how do you measure it and boost it?

Eric McWhorter

Customer Success, Observe.AI

In this blog, we cover everything about dead air— the causes, implications, and methods on how to reduce or avoid it.

Why is your dead air increasing and what are you doing wrong?

Lisa Chong

Customer Success, Observe.AI

A supervisor escalation, sometimes referred to as a call escalation or call center escalation, is when a caller requests to speak to a supervisor for resolution.

Supervisor escalations: what they are, why they matter, and how to handle them

Eric McWhorter

Customer Success, Observe.AI

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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