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The 2022 G2 Winter Grid Report for Contact Center Quality Assurance Software ranks businesses into four categories - Leaders, High Performers, Contenders and Niche players. It is determined by customer satisfaction and scale based on market share, vendor size and product impact. Leaders are highly rated by G2 users and have substantial scale, competitive market presence and excellent customer support.
Observe.AI was ranked as a Leader in Speech Analytics and QA. Observe.AI also received noteworthy recognition, including:
- Easiest to Setup
- Easiest to Use
- Easiest to do Business with
- Fastest Implementation
“At Observe.AI, we believe conversation is currency. We love helping our customers drive meaningful conversations that underpin world-class experiences, and we’re very appreciative that they’re proactively sharing their feedback on G2,” said Swapnil Jain, Co-Founder and CEO at Observe.AI.
“Our continued recognition by G2 as top performers in key capabilities that improve business outcomes for contact centers is a direct reflection of our deep commitment to creating the best possible product and service, and our dedication to helping our customers find new heights of success.”
99% of Observe.AI reviewers rated us a 4 or 5 stars.
It’s a reflection of our deep, relentless investment in AI technology to build an innovative Intelligent Workforce platform that transforms contact centers by optimizing agent performance, quality assurance and automating repeatable workflows to drive revenue and retention. As of today, Observe.AI has:
- 73 out of 91 reviews with 5-stars
- High customer satisfaction score (NPS) of 82
98% of Observe.AI reviewers believe our product is headed in the right direction.
At Observe.AI, we strongly believe in customer needs driving product decisions. We owe this metric to the integration of customer feedback into our future vision, ensuring that Observe.AI continues to solve for real business challenges.
In a year of significant uncertainty for businesses worldwide, Observe.AI built a powerful AI-engine with a suite of new features like— Omnichannel, Advanced Moments, Agent Performance & Coaching, Quality Management and Reporting— to fuel 10X growth for our customers.
94% of users were satisfied with our quality of support
At Observe.AI, our customers don’t just use our software. They recognize us as true partners in meeting and exceeding business objectives. Our customer-first approach shined in the Fall 2022 reviews. For us, the 10X productivity journey begins with our robust, hands-on onboarding and implementation process.
Our customer success team works with you every step of the way. We educate our customers on maximizing product features, mitigating compliance risks, optimizing their operational processes, finding revenue growth opportunities and implementing data-backed insights to meet their annual goals.
We want to thank all our customer champions who shared such heartwarming, authentic and sincere reviews. The Observe.AI team owes this Leader title to your excitement for the challenges, consistent participation and love for the product. Kudos to you for building a technology that’s transforming the Contact Center world!
To those who are new, welcome to the world of Observe.AI. We constantly think, build and grow contact centers to deliver excellent customer service.
To see Observe.AI in action, watch the demo here.
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