Contact Center Insight | Our Blog - Observe.ai

Blog

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

For profit-focused contact centers, identifying growth opportunities is dependent on the ability to translate insights into revenue in order to drive expansion and increase conversion rates. Here's how.

5 ways contact centers are accelerating revenue growth with AI

Lindsey Plocek

Product Marketing, Observe.AI

For the people who did not receive high-quality coaching through Observe.AI, average handle time increased by 51 seconds. The average handle time of people who received high-quality coaching decreased by 16 seconds.

How Qualfon decreased average handle time by 16 seconds

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

The future of AI in the contact center isn't just automation, like IVR and chatbots. It's augmentation, and supercharging agent performance.

Why artificial intelligence is the key to re-humanizing the contact center

Swapnil Jain

Co-Founder and CEO, Observe.AI

Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that's never been more important. Here's why.

Want better CX? The answer isn't buying more tools. It's better coaching

Sharath Keshava

Sharath Keshava

Co-Founder & CRO, Observe.AI

Ashish Seth, Chief Product Officer at CCaaS Lifesize, a cloud communications software offering contact center and video meeting solutions for businesses, shares his insights on the post pandemic industry trends that contact centers are adopting.

5 post-pandemic industry trends that are reshaping the contact center

Ashish Seth

Chief Product Officer, Lifesize

This Fortune 500 global medical products company shares how they integrated employee experience into their digital transformation, with a new focus on coaching and workforce engagement. The result is a supercharged customer experience.

5 ways Alcon Laboratories drives a people-first quality management strategy

Lynn Couttie

CS Project Manager, Alcon

We interviewed Casey Headden, Manager Reporting & Analytics, and Lynn Couttie, Project Manager, to learn why their Fortune 500 global medical products company chose to partner with Observe.AI, and how they’re getting value today.

How this F500 global medical products company harnesses accurate insights to fuel QM efforts

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

How ASSA ABLOY creatively structured their coaching culture to four steps, leading to an overall increase in their NPS scores & customer retention.

A battle-tested four-step strategy to coach agents and improve customer retention

Vartika Gupta

Content Marketing manager

Evaluation Form Builder, Form Testing, and Score Breakdown bolster our QM capabilities and help your QA teams work faster and more accurately.

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

Industry Insights you won’t delete. Delivered to you monthly.

Thanks for subscribing. We've sent a confirmation email to your inbox.

Oops! Something went wrong while submitting the form.

Boost contact center performance and drive business outcomes. Faster.

See how Observe.AI works with your operation

Schedule a Demo

Schedule a Demo