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Observe.AI Appoints Michael Cibelli as New Head of Channel

Observe.AI Appoints Michael Cibelli as New Head of Channel

Cibelli brings 25+ years of experience in channel and direct sales and marketing, strategic partnerships and alliance, and business development

Today, we’re excited to announce channel veteran Michael Cibelli is joining Observe.AI as Vice President of Channel Sales.

Cibelli brings over 25 years in channel and direct sales and marketing, strategic partnerships and alliances, and business development for enterprise cloud-based solutions. He will lead Observe.AI’s channel sales strategy and accelerate go-to-market motion for its partners.

“Michael adds a wealth of leadership experience and an invaluable growth mindset to our team. We’ll no doubt benefit from his expertise in building on the success of our partners and further growing our channel strategy to bring conversation intelligence to every contact center,” said Swapnil Jain, CEO and Co-Founder of Observe.AI.

Prior to joining Observe.AI, Cibelli served as Vice President of Channels, North America at 8x8, where he was responsible for driving $40.5 million in annual recurring revenue and secured over 75 new partnerships during his tenure. After spending 25 years at Avaya as Director of National Business Partners, Channel Sales, and President of Avaya Canada, Cibelli held senior roles in channel and direct sales at Zailab, BlueJeans by Verizon, Oracle, and ShoreTel.

“One of the biggest draws of Observe.AI for me is its highly differentiated product vision and technological focus. Swapnil and his team’s approach to contact center AI offers unique value in a highly competitive market, and I look forward to growing our shared success with partners through compelling educational programs, enablement, field alignment, and more,” said Cibelli.

Read more about Observe.AI’s latest product innovation from our CEO.

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Observe.AI Staff
LinkedIn profile
March 8, 2023

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