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How City Experiences drove CX improvement with contact center AI
Dan Neufer
Training Manager at City Experiences
Insights
Vaccines are widely available, so what's next for contact centers?
Joe Hanson
Growth Marketing, Observe.AI
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New statistics reveal how financial services contact centers are handling remote workforces
Joe Hanson
Growth Marketing, Observe.AI
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Report says only 7% of contact centers plan to stay remote once a vaccine is widely available
Joe Hanson
Growth Marketing, Observe.AI
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The pandemic is widening the agent coaching productivity gap
Sharath Keshava
Co-Founder & CRO, Observe.AI
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2021 Post-Pandemic Contact Center Report
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