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Dan Neufer, Training Manager at City Experiences, shares his experience before and after using Observe.AI.
Insights
How City Experiences drove CX improvement with contact center AI
Dan Neufer
Dan Neufer
Training Manager at City Experiences
Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?
Insights
Vaccines are widely available, so what's next for contact centers?
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
Our survey revealed compliance is the #1 challenge for contact centers servicing finance and banking organizations.
Insights
New statistics reveal how financial services contact centers are handling remote workforces
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
The majority (56%) will instead transition to a hybrid model, suggesting both the benefits and requirements of contact center organizations still operating in-person.
Insights
Report says only 7% of contact centers plan to stay remote once a vaccine is widely available
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
The hard truth on what contact center leaders need to know to keep employee morale and CSAT high in the wake of the pandemic.
Insights
The pandemic is widening the agent coaching productivity gap
Sharath Keshava
Sharath Keshava
Co-Founder & CRO, Observe.AI
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