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How City Experiences drove CX improvement with contact center AI
Dan Neufer
Training Manager at City Experiences
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Vaccines are widely available, so what's next for contact centers?
Joe Hanson
Growth Marketing, Observe.AI
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New statistics reveal how financial services contact centers are handling remote workforces
Joe Hanson
Growth Marketing, Observe.AI
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Report says only 7% of contact centers plan to stay remote once a vaccine is widely available
Joe Hanson
Growth Marketing, Observe.AI
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The pandemic is widening the agent coaching productivity gap
Sharath Keshava
Co-Founder & CRO, Observe.AI
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2021 Post-Pandemic Contact Center Report
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