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📈 The 2021 Post-Pandemic Contact Center Report is out! 📈 Read it here ➜

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Remote Workforces

Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?

Vaccines are widely available, so what's next for contact centers?

Joe Hanson

Growth Marketing, Observe.AI

Our survey revealed compliance is the #1 challenge for contact centers servicing finance and banking organizations.

New statistics reveal how financial services contact centers are handling remote workforces

Joe Hanson

Growth Marketing, Observe.AI

The majority (56%) will instead transition to a hybrid model, suggesting both the benefits and requirements of contact center organizations still operating in-person.

Report says only 7% of contact centers plan to stay remote once a vaccine is widely available

Joe Hanson

Growth Marketing, Observe.AI

The hard truth on what contact center leaders need to know to keep employee morale and CSAT high in the wake of the pandemic.

The pandemic is widening the agent coaching productivity gap

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

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The Agent Performance Handbook

The Agent Performance Handbook

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