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At Observe.AI, we’re pioneering a new era in contact center automation with our advanced VoiceAI Agents. As businesses increasingly encounter the limitations of traditional IVRs and flow-based conversational platforms like Google Dialogflow, our innovative agentic VoiceAI technology stands out, delivering seamless, autonomous, and remarkably human-like customer interactions at scale.

Agentic Voice AI: The Future Beyond IVRs and Conversational Agents

Kolin Koehl

At Observe.AI, we believe exceptional customer experiences begin with superior agent performance—whether managed by humans or powered by AI. Traditional QA methods, often reliant on manual scoring and rigid checklists, lack deep insights and adaptability. Our innovative approach utilizes intelligent AI, surpassing traditional methods with faster insights, continuous adaptation, and consistently objective evaluations that optimize agent performance and enhance customer experiences.

Redefining QA: The Observe.AI Advantage in AI-Driven Agent Quality and Performance

Kolin Koehl

If you’ve deployed conversational AI in your contact center, you’re well aware of its current limitations.

Your New AI Agents: Not Just Rule Followers, But Proactive and Empathetic

John McMullan

Director of AI Agent Marketing

How ASSA ABLOY creatively structured their coaching culture to four steps, leading to an overall increase in their NPS scores & customer retention.

A battle-tested four-step strategy to coach agents and improve customer retention

Vartika Gupta

Content Marketing manager

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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