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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?

Vaccines are widely available, so what's next for contact centers?

Joe Hanson

Growth Marketing, Observe.AI

Our survey revealed compliance is the #1 challenge for contact centers servicing finance and banking organizations.

New statistics reveal how financial services contact centers are handling remote workforces

Joe Hanson

Growth Marketing, Observe.AI

For anyone who works in the CX space, the big question is how will customer interactions, and the customer experience change because of AI?

AI + CX: Where it is, and where it needs to be

Vasili Triant

AI has hit the exponential adoption in the contact center. Which begs the question, how is it being used today?

71% of contact centers use AI today. Here are the top 10 AI use cases

Joe Hanson

Growth Marketing, Observe.AI

Read on to find out how Marvita Steward of Group 1 Automotive handled rapid remote transformation and leverages coaching to improve training efforts by embracing contact center AI - “a technological atomic bomb.”

The secret behind improving QA efficiency? It’s all about automation

Marvita Steward

Marvita Steward

Director of Quality & Control, Group 1 Automotive

The best-in-class contact center is one that is not run from the top down, but interactive and agent level-driven. Agents are the best place to find what you’re doing well and what you’re not.

6 step strategy for optimizing contact center agent performance programs

Eric McWhorter

Customer Success, Observe.AI

Automation does not equal artificial intelligence. To get the real business value of AI, it needs to provide actionable intelligence, and that’s something we don’t see with the rule-based AI services today.

Making AI actionable: it’s about going beyond rules to real intelligence

Sharath Keshava

Sharath Keshava

Co-Founder & CRO, Observe.AI

We sat down with one of our founders and CRO, Sharath Keshava Narayna, and 3CLogic’s Chairman and CEO, Denis Seynhaeve, to talk about the top challenges and opportunities contact center leaders will face in 2021.‍

2021 customer experience predictions: the year of AI and workforce engagement

Alessandra Ortiz

Alessandra Ortiz

Partner Marketing, Observe.AI

Terry-Ann Simpson, Senior Customer Experience Manager at itelbpo, walks through her proven strategy for driving adoption and proving results in an agent-driven coaching culture.

5 steps to supercharge your agent coaching culture

Terry-Ann Simpson

Terry-Ann Simpson

Senior Customer Experience Manager, itelbpo

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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