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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

As patient expectations for accessible, efficient, and secure healthcare interactions rise, contact centers face a rapidly shifting landscape. With each new quarter, advances in healthcare technology present fresh opportunities—and challenges—that require agile responses.

3 Healthcare Trends Affecting Contact Centers in 2025

Jacquie Kenney

Director of Product Marketing

How Cox Automotive unifies QA for a seamless customer experience

Sharni Medina

Director of Customer Marketing

CMP Research, the advisory and research branch of Customer Management Practice, recently published its inaugural CMP Research Prism for Real-Time Agent Assist and Copilot report. The report highlights a surge in demand for real-time agent assist and copilot solutions to alleviate major customer contact and CX leader pain points. It helps organizations cut through the vendor landscape noise with an in-depth evaluation of ten leading solutions providers.

Real-Time Agent Assist and Copilot Solutions: A Growing Priority for Customer Experience Leaders

Milind Pansare

VP, Product Marketing

In the healthcare industry, every interaction matters. The services that contact centers provide impact everything from patient care to member churn, all of which influence organizational success. Simply put, there is a direct correlation between the quality of customer experience and a healthcare organization’s bottom line.

Delivering Better Healthcare Outcomes Through Improved Representative Performance

Milind Pansare

VP, Product Marketing

Contact centers are often a member’s or patient’s first personal interaction with a healthcare organization. These diverse conversations can relate to billing issues, appointments, referrals, coverage, or other topics. Yet, many healthcare companies fail to leverage the wealth of data in these day-to-day communications.

The Hidden Cost of Ignoring Healthcare Customer Call Data

Jacquie Kenney

Director of Product Marketing

Observe.AI has continued its strong performance in the G2 reports with Leader and High Performer badges across 17 categories.

G2 Recognizes Observe.AI as a Leader in Usability and Implementation

Sharni Medina

Director of Customer Marketing

Observe.AI attends Interspeech 2024 and demonstrates focus on developing advanced speech technologies that play a crucial role in enhancing the understanding of agent and customer behavior within contact centers.

Pioneering Speech Technology at Interspeech 2024

Srikanth Konjeti

Srikanth Konjeti

Director, Machine Learning

For many workers, waiting for payday can create unnecessary financial stress. DailyPay addresses this by partnering with companies to give their employees instant access to earned wages, eliminating the wait for payday. With more than 1,200 clients, DailyPay helps millions of employees take control of their finances and offers flexibility when it’s needed most.

How DailyPay Streamlined QA Operations and Saved Over $2 Million

Sharni Medina

Director of Customer Marketing

We are delighted to announce that our Machine Learning team had the opportunity to present their work on Large Language Models (LLMs) at the prestigious NAACL 2024 conference.

3 Observe.AI Papers Accepted at NAACL 2024

Jithendra Vepa

Chief Scientist

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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