your path to customer-centric operational excellence starts here

Your customer conversations contain valuable insights that can help you drive operational efficiency, customer satisfaction, and profitability in this highly regulated environment. Observe.AI conversation intelligence technology leverages artificial intelligence (AI) and automation to extract useful insights, empowering your team with accurate and actionable information to increase customer lifetime value, reduce operational costs, and ensure compliance.

SCHEDULE A DEMO

WATCH PRODUCT TOUR VIDEO

Are you only analyzing 2% of your patient conversations?

You’re already capturing and storing every customer interaction. With Observe.AI, you can unlock the full potential of this data by analyzing 100% of these powerful interactions and converting the insights into high-impact process improvements for your sales, retention, and claims teams.

Drive sales conversion with real-time agent guidance and alerts

Increase FCR and CSAT related to policy, premium, claims, and payment inquiries

Lower operational costs with automated call summaries

Analyze agent interactions for targeted coaching

‍

Mitigate legal and financial risk through proactive compliance monitoring

‍

see PLATFORM OVERVIEW

Experience the (proven) difference at your company

20%

Lift in sales conversions

15%

Improvement in compliance adherence

55%

Customer sentiment improvement

17%

Reduction in AHT

50%

Reduction in ACW

95%

Agent adoption

see customer stories

Mitch Budger

VP, Operations

Several of our teams now benefit from using Observe.AI: sales management, compliance, and even our marketing and technology teams. The tool is easy to access and navigate, and allows us to identify areas of opportunity with our customer interactions so we can improve how we serve insurance seekers."

Master conversation intelligence with our GenAI-powered platform

Supercharge growth and efficiencies in your contact center with Real-Time AI, Post-Interaction AI, and advanced Business Analytics

request A demo

watch product tour video

Proven Solution for Contact Centers

Our pioneering, GenAI-powered, contact-center-specific conversation intelligence technology is proven and validated with over 350+ successful enterprise deployments.

Watch Product Tour ↗

Enterprise Scale & Performance

From 50-50,000 agents, our platform operates with the required speed, scalability, and latency to handle billions of daily transactions in the contact center. It easily integrates with existing contact center tech stacks—cloud or on-prem.

Read Customer Stories ↗

Trust and Transparency

Our industry-leading LLM models are fine-tuned with contact center data, human preferences, and customer-specific instruction to minimize hallucinations. We prioritize data privacy by detecting and masking PII.

Learn More ↗

Real-Time AI

Empower agents and sellers with real-time agent assist, contextual guidance, and after-call summaries. Drive sales conversions with next best action (NBA) and contextual alerts based on customer sentiment. Resolve customer queries faster with instant and accurate GenAI answers. Eliminate after-call work with comprehensive GenAI summaries.

Learn More

Includes:

Knowledge AI

Summarization AI

Post-Interaction AI

Improve frontline performance and contact center efficiency while mitigating risk across the entire business with Auto QA and personalized agent coaching. Automate QA to assess 100% of all interactions to drive strategic, data-based decisions. Tailor agent coaching and training based on consistent behaviors, not outliers.

Includes:

Agent Performance & Coaching

Screen Recording