.svg){kind=small}
Reach new operational efficiency and scalability heights through automation while effectively managing costs and quality.
Increase customer satisfaction and retention through personalized, consistent service delivery.
Reduce the risk of incidents, penalties, and fines with enterprise-grade secure real-time monitoring and alerts.
Drive revenue growth and customer loyalty with sentiment monitoring, upsell alerts, sales coaching, and more.
Advance your AI initiative with proven, high-ROI, high-adoption GenAI conversation intelligence designed for contact centers.
Supercharge growth and efficiencies in your contact center with Real-Time AI, Post-Interaction AI, and advanced Business Analytics
Our pioneering, GenAI-powered, contact-center-specific conversation intelligence technology is proven and validated with over 350+ successful enterprise deployments.
From 50-50,000 agents, our platform operates with the required speed, scalability, and latency to handle billions of daily transactions in the contact center. It easily integrates with existing contact center tech stacks—cloud or on-prem.
Our industry-leading LLM models are fine-tuned with contact center data, human preferences, and customer-specific instruction to minimize hallucinations. We prioritize data privacy by detecting and masking PII.
.png)
.png)
.png)
.png)
