Your path to cost-efficient, compliant operations starts here

Your client conversations contain valuable insights that can help you overcome risk- and compliance-intensive customer experience challenges. Observe.AI conversation intelligence technology uses artificial intelligence (AI) and automation to surface useful insights from all interactions, empowering your team with accurate and actionable data to take your organization from a cost center to a strategic revenue driver.

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Are you only analyzing 2% of your patient conversations?

You’re already capturing and storing every client interaction. With Observe.AI, you can unlock the full potential of this data by analyzing 100% of interactions across all channels to gain strategic insights, improve operational efficiency and compliance, and achieve positive outcomes for customers and your contact center.

Accurately measure and improve FRC for account, investment, and loan inquiries

Reduce financial and privacy risks through proactive compliance monitoring

Drive conversions and sales through next-best action agent guidance

Optimize claims handling and underwriting with next-best-action prompts

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Reduce operational costs and inefficiencies with automated workflows and reporting

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Boost CSAT through a 360° unified view of customer interactions

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see PLATFORM OVERVIEW

Paritosh Pathak

Chief Information Officer

"Observe.AI is critical for improving compliance and empowering agents with data to improve their performance.”

Master conversation intelligence with our GenAI-powered platform

Supercharge growth and efficiencies in your contact center with Real-Time AI, Post-Interaction AI, and advanced Business Analytics

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Proven Solution for Contact Centers

Our pioneering, GenAI-powered, contact-center-specific conversation intelligence technology is proven and validated with over 350+ successful enterprise deployments.

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Enterprise Scale & Performance

From 50-50,000 agents, our platform operates with the required speed, scalability, and latency to handle billions of daily transactions in the contact center. It easily integrates with existing contact center tech stacks—cloud or on-prem.

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Trust and Transparency

Our industry-leading LLM models are fine-tuned with contact center data, human preferences, and customer-specific instruction to minimize hallucinations. We prioritize data privacy by detecting and masking PII.

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Real-Time AI

Empower agents and sellers with real-time agent assist, contextual guidance, and after-call summaries. Drive sales conversions with next best action (NBA) and contextual alerts based on customer sentiment. Resolve customer queries faster with instant and accurate GenAI answers. Eliminate after-call work with comprehensive GenAI summaries.

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Includes:

Knowledge AI

Summarization AI

Post-Interaction AI

Improve frontline performance and contact center efficiency while mitigating risk across the entire business with Auto QA and personalized agent coaching. Automate QA to assess 100% of all interactions to drive strategic, data-based decisions. Tailor agent coaching and training based on consistent behaviors, not outliers.

Includes:

Agent Performance & Coaching

Screen Recording