💰💰 💰5 Investments Revenue-Generating Contact Centers Are Prioritizing 💰💰💰 Read the Report --->
SALES PERFORMANCE

Increase conversion rates and new bookings, at scale

Track critical KPIs, improve performance, and accelerate ramp, to drive more revenue, more effectively.

Analyze every interaction and surface insights and behaviors that improve rep effectiveness.

Improve script adherence to drive consistency and increase conversion rates.

Identify common objections, questions, and upsell opportunities, then coach reps to handle them.

Gain full visibility into your sales conversations

Arm contact center leaders with next-level insights, fueled by AI sentiment detection, empathy scores, and behavior analysis, to name a few.

Curtis Bragg
Chief Growth Officer

"Observe.AI added value to our business and aligned with Turnpoint growth strategy of incremental improvement of every stage of the customer interaction."

Turn conversation intelligence into action

Know what works and what doesn’t, then coach every rep to be a top performer through targeted and personalized coaching. Understand performance by team or individual.

Drive sales efficiency by knowing what works ↗

Turn middle performers into top performers

Stack rank your sales reps and surface the cause behind performance discrepancies. Exceed quota attainment goals with targeted evaluations and coaching on qualifying, price-quoting and closing.

Identify how top reps overcome objections, then replicate that behavior across your team.

Know if reps are upselling and cross-selling, then identify and train the ones who aren’t.

Automate quality assurance at scale to ensure reps are asking for all the required information before proceeding.

See trends for rep behavior over time, such as empathy, script adherence, upsell offers, and more.

Accelerate rep
ramp time

Onboard new reps in record time with training focused on the most effective scripts and behaviors—according to data. Observe.AI allows you to know exactly what fresh hires need to know to hit the ground running and start contributing to the bottom line.

Ken Cohen
VP of Business Development & Consumer Sales

“The power of the platform is limited to the individual user’s imagination. It truly forces you to rethink what is possible.”

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See Observe.AI for sales teams in action.